28
Jun, 2019
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GDPR: One Year In

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Data privacy is a serious issue in the world today, and the European Union’s General Data Protection Regulation, or GDPR, is perhaps the greatest example of how these issues are being addressed. Let’s take a look at how GDPR has shaped the computing world over the past year, as well as how events have exposed certain considerations regarding individual data privacy.

The GDPR

Prior to the implementation of GDPR, individual data privacy was mostly left up to the individual. In non-EU circles, this is still mostly the case, but GDPR has made issues related to this much more noticeable, such as the way this personal information can be used for corporate financial gain. GDPR was a response to these organizations failing to properly utilize user data. This included people having their personal information like names, addresses, email addresses, and even medical/financial information being utilized by advertising companies or worse. The largest corporate technology companies were using the data of individuals to turn a massive profit–a practice that seemed to be unfair to consumers.

EU member states have been legislating their own data protection laws prior to the establishment of GDPR. The United States has yet to jump on board this trend, though. With GDPR, organizations are seeing themselves as members of the global economy with strict new guidelines to adhere to. The GDPR is essentially an amalgamation of the laws that had previously existed, requiring all businesses to report certain types of personal data breaches within 72 hours to a supervised authority mandated by EU member nations.

This case was a landmark in that businesses were forced to remain more cognizant of how important data management is for the people who take advantage of their services. Before GDPR, many organizations failed to protect the data of their customers, staff, and vendors. In a way, GDPR forced them to begin thinking about data management, training staff, and investing in security.

One Year In

The results of GDPR have been mixed, to say the least. Over 59,000 personal data breaches have been identified by companies notifying regulators. The sanctions for failing to comply with GDPR mandates carry fines of up to €20 million, or up to 4 percent of total revenue from the previous year (whichever is larger), leading to a more targeted and strategic approach to data security, as well as more prompt reporting of when data breaches occur. To take a look at the results the GDPR had in its first eight months, download the DLA Piper GDPR data breach survey, here.

Overall, the GDPR provided a substantial boost to data breach reporting speed. The mandate gave organizations up to 72 hours to notify breached parties, so there were fewer instances of breaches going years before being revealed to the general public. The GDPR has also resulted in nearly doubling the amount of reported incidents.

The fines resulting in these breaches being reported, however, is considerable to say the least. Fines totaling up to €55,955,871 have been levied against the companies responsible for the 59,000 reported incidents, with most of this being struck against Google. A French GDPR calls this year as more of a transitional phase rather than an indicator of the long-term effectiveness of the measure.

Effects Abroad

U.S. companies that do business in Europe aren’t safe from the measures initiated by GDPR, but organizations have started to change up their approach to data privacy. Many legislators are pushing for similar measures to GDPR, and CEOs like Apple’s Tim Cook have labeled data privacy a “fundamental human right.”

Unfortunately, this viewpoint seems to be in the minority of major American tech company leaders. Still, this hasn’t stopped states like California from implementing its own data privacy law. Other states like Colorado, Massachusetts, and Ohio were inspired to pass their own data privacy laws. Perhaps the federal government will consider acting to fill in the holes left by these data privacy laws.

What are your thoughts on GDPR and data privacy regulations? Let us know in the comments.

26
Jun, 2019
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Tip of the Week: Selecting the Right Data Warehouse for Your Needs

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Data is everywhere. Nowadays, effectively everything we do produces data of some kind – especially where your business is concerned. If leveraged properly, your business can make good use of the data it collects throughout its operations. For this week’s tip, we’ll talk about how you can do so with a data warehouse, and discuss how to select the right one.

To begin, let’s figure out exactly what a data warehouse is.

Understanding the Data Warehouse

A Data Warehouse isn’t to be confused with a Data Center, where you might store your server infrastructure. It is a system for analyzing and reporting on large amounts of data. It helps you predict trends and get a full picture of what’s going on with your business.

In order to understand the purpose of a data warehouse, it helps to look to warehouses in the real world. In short, it’s a place to store stuff.

While this may seem simplistic, it is key to the other functions of a data warehouse. By storing all of a business’ data in a central location, that data can all be referenced against each other – regardless of the original source. This means that you can use this data to generate better analytics than you may have gotten otherwise, simply because you are less limited by the data you have access to.

Selecting a Data Warehouse

Of course, not all data warehouses are the same, and the different types offer different utilities. You also have to consider if the data warehouse itself is sufficient. Let’s go over some of the considerations you will have to make during your deliberations.

What kind of data do you need to store?

For our purposes, data can be split into two types: structured and unstructured.

  • Structured data is data that can easily be organized into a spreadsheet. If your data fits the bill, a relational database would likely be a good fit for your needs.
  • Unstructured data (or semi-structured data) is data that is presented in less-uniform formats, like geographical data, emails, books, and the like. If you have a lot of this kind of data, you may want to consider utilizing a data lake over a data warehouse.

How immediate does your data need to be?

Your intended use of your data warehouse will have the largest impact on this consideration. Are you looking for business insights, or are you more focused on real-time analytics? If you are looking to find out more about your business, having more data available will give you better answers. If you are using the data warehouse to fuel a predictive analytics platform, you will need less data, as tracking trends can be done with a simple Relational Database Management System (RDMS) and won’t necessarily benefit from access to all of the data your organization stores.

How are the costs structured?

Different data warehouse solutions are priced based on different factors, usually combining the storage used, the size of the warehouse, the number of queries that are run, or the time spent leveraging the solution. Your particular use case will likely influence which solution is most cost-effective for you, whether frequent utilization makes a lower compute cost preferable or a high volume of data makes lower storage costs the logical choice.

Does it work with the tools you use?

Finally, you need to be sure that the solution you are considering is compatible with your business’ other solutions – otherwise, you won’t get the full value from your data warehouse (or create more work for yourself).

NuTech Services can help your business manage its technology needs. To learn more about how we can optimize your business processes, call 810.230.9455.

24
Jun, 2019
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The Time Has Come for SQL Server 2008 and 2008 R2

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Software solutions don’t last forever. While patches and security updates can stave off the inevitable for quite some time, it’s impossible to maintain a specific solution forever. Support is eventually cut off, and businesses are left exposed if they haven’t taken the time to prepare. In the case of Microsoft SQL Server 2008 and 2008 R2, you are running out of time.

Outdated software is an issue that all businesses have to deal with. The fact that so many organizations don’t routinely update their software solutions is pretty telling. For one, many businesses simply don’t have the resources at their disposal to make sure maintenance is performed on a regular basis. Granted, unless a business has taken substantial steps toward upgrading away from software that has reached its end of support date, they will have to suffer the consequences.

What Does “End of Life” Mean?

End of Life, also known as End of Support, is a term that is used to identify software that is not updated or patched after a specific period of time has passed. Certain Microsoft products can utilize the Extended Security Update, but only for a maximum of three years, meaning it’s more efficient and cost-effective to upgrade away from your old systems before they reach the end of support date.

What You Need to Do

How would your business be affected by a potential security breach? Since you won’t be receiving security patches or updates, you’ll need to consider this possibility. Following a major security breach, you’ll be forced to upgrade your systems anyway, so not only will you have those costs, but you’ll have to deal with the fallout of a data breach. It’s never too early to start taking preventative measures and think about the future of your infrastructure, as well as who will be responsible for the management, maintenance, and upgrading of your business technology.

Before Windows SQL Server 2008’s End of Support date arrives, consult this list of upcoming end of support dates and take the necessary steps to upgrade your technology. It’s better to do so now than wait until it’s too late.

We Can Help

Worrying about your business’s IT infrastructure is something that you simply don’t have time for. A managed service provider like NuTech Services can help you achieve affordable and accessible technology support, including the updates and patches needed to maintain network security. We can even help monitor your infrastructure for potential End of Support software that will soon be outdated. To learn more, reach out to us at 810.230.9455.

21
Jun, 2019
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Are You Leveraging these Invaluable Business Tools?

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Technology has enabled businesses to do more with less, although this isn’t always the best thing. Many small businesses simply feel that they don’t have the technology solutions that properly resolve their challenges. However, these solutions exist, and offer all the robust functionality that many businesses seek.

Here, we’ll commit some time to examining the enterprise-level technology that SMBs are now leveraging to encourage their business’ forward momentum, and how you can leverage a solution that may not initially seem to be a fit.

The first consideration that any small business decision maker needs to take is how connected people are today. This level of connectivity produces many things, perhaps most of all heightened expectations – a fact that any SMB needs to contend with.

Historically, a small business would never invest in solutions meant to improve the customer’s experience and relationship with the company – they just didn’t have to. However, consumer demand makes it so that investing heavily in software can bring opportunities that simply wouldn’t be there otherwise.

As a result, your SMB needs to have the following solutions in its arsenal:

Customer Relationship Management

It can almost be said that, if your business doesn’t use a CRM, you aren’t really in business. That’s how crucial a CRM system can be nowadays. With hundreds of options out there, there are those that are unquestionably meant for the enterprise user, as well as plenty of options dedicated to a particular industry’s needs. These particular solutions take the benefits of the CRM and integrate different options that are precisely suited to a specific industry vertical.

One of the biggest small-business benefits of a CRM has to be how it can automate a significant amount of tasks that once were handled by multiple employees – a relatively larger chunk of its workforce (and payroll) than a larger competitor would be concerned with. This makes the CRM that much more valuable to a small business, as it reduces the manpower needed to complete business-critical tasks through automation. By integrating your customer relationships with your scheduling, your payroll, and other concerns, a CRM helps to make your business and its operations more streamlined.

Supply Chain Management

The demands of the customer are more crucial than ever to meet, especially for today’s smaller manufacturer. This means that the supply chain (procurement, manufacturing, fulfillment, and distribution) needs to smoothly work in coordination with its different parts. This is made easier by leveraging a single Supply Chain Management platform. Some of the options that these platforms often include, like Enterprise Resource Planning (ERP) software, are the same that are found in a CRM. This makes it easier to combine and consolidate software solutions so that users have that much less to learn to keep business moving.

Marketing Automation

Much like was said regarding the CRM, today’s small business doesn’t really exist without some kind of online presence. Some businesses will have an entire website created, while some stick to social media profiles. If you’re looking to boost your own business’ revenue generation (and why wouldn’t you be), building up your online presence is both an affordable and an effective means of doing so. Pairing this presence with automated systems can help you to nurture leads while simultaneously speeding up business and reducing operational costs.

This is how it works: your website captures leads. Once you have these leads, your marketing automation solution takes your captured information and integrates it with the CRM – saving you from the considerable task of doing it yourself. The end result, more worthwhile conversations that ideally end in more closed sales.

With the tools that are available today, it is amazing that more businesses aren’t leveraging them to cut costs and accomplish more. Don’t you want to get out ahead? The IT professionals at NuTech Services can help by deploying the ones that fit your business’ operations. For more information, call us at 810.230.9455.

19
Jun, 2019
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Tip of the Week: Are Workplace Wellness Programs Effective? It Depends

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Workplace wellness programs, despite being an $8 billion industry, are a bit of a quandary for employers – as the jury is still out over whether or not these kinds of programs are effective. For this week’s tip, we’ll examine if a wellness program might be a good fit for you.

Study after study has been performed over the years about the impact of workplace wellness programs, producing various results. Some have indicated health improvements and cost savings, while others haven’t. However, the studies that were performed in the past had a high rate of issues. Whether there was no comparison group, or the chance of personal bias influencing signups, these studies simply didn’t provide reliable data.

Now, however, researchers from the University of Chicago and Harvard have conducted a large-scale study that meets the requirements that such a study is usually beholden to.

The BJ’s Wholesale Club Experiment

This experiment began by selecting 20 of the big-box retailer’s outlet centers to offer an employee wellness program. 140 additional BJ’s locations did not offer any such program. Across the 160 clubs involved, there were almost 33,000 workers employed.

Participants filled out a health risk questionnaire, took health classes, and had basic medical tests performed. After 18 months, their progress was evaluated…and that’s where things got interesting.

Despite the workers who were participating in this program reporting healthier behaviors than they once exhibited, almost all other factors were left unchanged. Blood sugar levels, job performance and attendance, and employer health care spending all were unaffected.

Why This Might Be

There’s a good chance that the results of this study were skewed by the incentives offered to participants. Participants were given gift cards for attending wellness courses, for a total incentive of about $250. According to founder and CEO of Bravo Wellness, Jim Pshock, this may just not have been enough. According to Pshock, any amount less than $400 is only going to be enough to incentivize people to do what they were already going to do anyways. As Pshock put it: “It’s simply too small to get them to do things they weren’t already excited about.”

Another study, published in 2018 by the University of Illinois, essentially debunked the idea of the workplace wellness program, concluding that it neither reduced costs or impacted behaviors – although this study also found that participants of wellness programs were those who were already healthy and motivated. This potentially suggests that the true benefit of these programs isn’t to make their existing workforce healthier, but to attract and retain healthier employees.

There are other potential contributing factors as well. A recent survey indicated that 84 percent of employees saw their wellness programs as “one-size-fits-all,” a concept that doesn’t really work will all of the various factors that contribute to health. Eighty percent of respondents to that same survey claimed that more personalization would contribute to their participation in wellness programs.

Why You Want to Adopt a Workplace Wellness Initiative

Admittedly, we’ve provided a mixed defense for these kinds of activities, but it cannot be denied that anything you can do to promote the health of your employees will only benefit your business – healthy employees tend not to call in sick, after all.

There are other benefits to these programs as well:

  • Reduced Stress – The stress management benefits of healthier behaviors have been well documented. By adopting these healthier behaviors, you and your staff can reduce the stress that comes from the office and approach the source issues more effectively.
  • Community Building – As the boss, you want your entire team to work as, well, a team. Unfortunately, if certain departments don’t work together much, this kind of relationship can be hard to develop. However, many activities that would fall under a workplace wellness initiative can help cross departmental lines, drawing your team closer together.
  • Better Moods – Wellness programs allow employees to try out new activities, which can not only add to their wellbeing, but can also keep them engaged and productive. Plus, studies have indicated that employees who participate in these programs were generally happier with their work situation.

What have you done to cultivate a more health-conscious workplace? Share your strategies in the comments!

17
Jun, 2019
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Even Small Businesses are Targets for Hackers

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Do you ever think of your business as too small of a target to matter to hackers? Some organizations actually do believe this, and that notion is effectively a trap. The thing that all businesses need to keep in mind is that all organizations, regardless of which industry they fall into, as all companies have data that’s valuable to hackers. We’re here to prove it and ensure you know the best way to protect your data.

Profitable Types of Data

Believe it or not, even a small business with a handful of clients has data worth stealing. You’re in business to make money, and by virtue of this fact, you likely collect and store financial information. In fact, you collect a ton of valuable data. The type of data that hackers are looking for.

In addition to all of the financial details you collect, there is also all of the contact information regarding leads, clients, and customers. With so many emails and phone numbers stored on your infrastructure, hackers can have a field day. They will have all the information they need to steal funds, distribute malware, and create unpleasant situations for your business.

The Unpredictability Factor

Not all hackers have any specific goal in mind when they hack you. Sometimes all they want to do is make your life miserable. The unpredictability associated with hackers is one of the most dangerous parts of them, as they can take advantage of any overlooked vulnerabilities to create a problematic situation for you.

The Impact of Security Negligence

If your business falls victim to a hacker, it’s certain to affect your business’ operations. In some cases, it could be subject to compliance fines that could break your budget and put your business at greater risk. Furthermore, you could lose access to important data that makes your business work, threatening its future and all but guaranteeing that recovery can never happen. Therefore, the importance of protecting your network can never be overstated.

NuTech Services can help your business implement the security solutions needed to maximize protection from threats. To learn more about what we can do for your organization, reach out to us at 810.230.9455.

14
Jun, 2019
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Staff Education Goes a Long Way in Preventing Security Issues

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In a perfect world, keeping your antivirus updated and having a good firewall in place would be enough to protect your business from cybersecurity threats.

Unfortunately, most attacks still come in through email, and can slip by your users. Even the most complex cybersecurity platforms used by massive corporations and governments can be foiled by a simple phishing attack, and your end-users are your last line of defense.

How Can an Employee Fall Victim?

Phishing attacks are designed to look real. An email might come in looking like a valid message from Paypal, a bank, a vendor, or even from another employee or client. Hackers use several tricks to make the email look real, such as spoofing the address or designing the content of the email to look legitimate.

Unfortunately, if the user clicks on the link in the email or downloads the attachment, they could open themselves and your company up to whatever threats contained within.

Commonly, this leads to stolen sensitive information, or installs malware on the device, or grants the hacker the ability to log into the user’s bank account.

While having strong IT security can reduce the amount of these phishing attacks that come in, a percentage can be tricky enough to bypass your firewalls and content filters, exposing your staff to situations that could your whole endeavor in

Educate Your Employees

It’s important to teach employees how to catch a phishing attack. We recommend sharing the following steps with your staff, or even printing them out and posting them around the office:

  1. Carefully hover (don’t click!) over links and see if they go to a legitimate URL. If the email is from Paypal, a link should lead back to paypal.com or accounts.paypal.com. If there is anything strange between ‘paypal’ and the ‘.com’ then something is suspicious. There should also be a forward slash (/) after the .com.   If the URL was something like paypal.com.mailru382.co/something, then you are being spoofed. Everyone handles their domains a little differently, but use this as a general rule of thumb:
    1. paypal.com – Safe
    2. paypal.com/activatecard – Safe
    3. business.paypal.com – Safe
    4. business.paypal.com/retail – Safe
    5. paypal.com.activatecard.net – Suspicious! (notice the dot immediately after Paypal’s domain name)
    6. paypal.com.activatecard.net/secure – Suspicious!
    7. paypal.com/activatecard/tinyurl.com/retail – Suspicious! Don’t trust dots after the domain!
  2. Check the email in the header. An email from Amazon wouldn’t come in as noreply@amazn.com. Do a quick Google search for the email address to see if it is legitimate.
  3. Always be careful opening attachments. If there is an attachment or link on the email, be extra cautious.
  4. Be skeptical of password alerts. If the email mentions passwords, such as “your password has been stolen,” be suspicious.

Phishing Simulation

Another great tactic is to have regular phishing simulations. This is where we create a series of fake phishing emails (don’t worry, it’s safe), and randomly send it to your staff. When someone falls for the attack, we send them educational information to help them prevent being tricked by a real one.

We’ve found this to be very effective, without taking a lot of time out of an employees already busy day.

Are you interested in helping to protect your staff from falling victim to phishing attacks? Give us a call at 810.230.9455.

12
Jun, 2019
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Tip of the Week: How to Utilize Your Business’ Email

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Email seems to be a pretty basic workplace tool, but like any tool, there are many ways to use it. From sending emails to managing tasks and messages from your inbox, let’s discuss a few tips and best practices to help you use your email like a true professional.

Properly Managing Your Email Like a Professional

Let’s not split hairs here: checking your email throughout the day can be a major waste of time. In order to avoid sinking time you could otherwise spend productively on reading (and re-reading) emails, there are a few habits you could develop.

Impose Rules on Your Email Habits

As we’ve said, repeatedly checking your email throughout the day can very quickly become a waste of your time. To avoid this, schedule times throughout your day to commit to checking your email. Once your time is up, stop until your next scheduled time.

We’ve all also accumulated emails that we simply don’t need to read. As harsh as it may seem, archive these emails, or unsubscribe as they come in to keep your inbox clean based on the subject line or the sender.

Managing Important Emails

Admittedly, not every email that comes in will be a waste of time. However, an overstuffed inbox can make it easy to miss something important. To avoid this issue, utilize folders to file your emails so that your inbox doesn’t become overfilled.

If Time is Left, Return to Your Inbox

If you finish your other tasks, return to your inbox and review your messages in order of importance. If you happen to run out of time, stop your review until your next opportunity. As you review your emails, don’t be afraid to unsubscribe to emails that aren’t important to your tasks.

Don’t Be Afraid to Leverage Filters and Labels

Filters and labels can help you to keep your emails more automatically organized. Your filters/labels should be relevant to their content. One can contain messages from a certain sender or pertain to a certain topic. As a result, you will be able to more easily keep your emails organized.

Rules like these can also keep you from having to deal with automatic replies, like out-of-office autoresponders and similar replies that you don’t need to receive.

What other emails have gotten in the way of your productivity? Let us know… we might cover them in a future blog! For more information, subscribe to our blog!

10
Jun, 2019
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What Does Your Business’ IT Infrastructure Look Like?

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Small and medium-sized businesses (SMBs) simply don’t have the large budgets that come with running an enterprise, and because of this, many of them have trouble affording IT maintenance and management. In a similar sense, these smaller organizations struggle with planning out an IT infrastructure. Does your business have a plan in place?

What Does Your IT Infrastructure Look Like?

Your IT infrastructure consists of all the technology that enables your organization to store and utilize data that it has collected. This includes your network, your storage system, and any hardware and software solutions that are used to access it. Basically, an IT infrastructure is effectively your organization’s central nervous system, supporting operations through the transportation of data.

It’s clear that your IT infrastructure will play an important role in the way your business works. This means that you’ll need to invest time and energy into developing a proper strategy for your IT infrastructure to adhere to.

Determining Your IT Infrastructure Strategy

The same infrastructure won’t work for all businesses, so you’ll have to craft one. To create an optimized infrastructure strategy, consider the following best practices.

Simplification

Make no mistake–your infrastructure today hardly resembles what it looked like just a few short years ago (at least, it shouldn’t). Chances are that your IT infrastructure contains several different types of technology. This complicates the process of improving and updating it.

Be sure to consider the modern standardization of the software and integrations that are possible with your centralized IT platform, as this will maximize access to data and increase how much value you get from your solutions.

Flexibility

IT is always changing and adapting to trends, which means that you will want to build your IT infrastructure in such a way that it can take advantage of these changes. Ask yourself where your organization’s biggest speed constraints are, as well as how they can be rectified. If you can consolidate your existing infrastructure to limit the risks, how would this affect your business processes? These are all factors that must be taken into consideration.

Service-Focused

The biggest advantage that IT provides for your organization is that operations can’t happen without it. When planning out your infrastructure, be sure to consider the fact that your entire business will need to use it for access to services and tools required for each employee’s day-to-day responsibilities. Ask yourself what you can do to make sure your infrastructure can do what must be done both now and in the future.

Why You Should Consider a Managed IT Infrastructure

You might recall the process you used to create your network back when your business was just a fledgling pushing back against the world. Remember that feeling and use it to fuel the process of reexamining your current IT infrastructure. In fact, you may find it more reasonable to outsource this task to a managed service provider.

There are many benefits to doing this, but the biggest has to come from the time you’ll save from doing so. You have a lot on your plate as a business owner. Can you say with confidence that you have the time it takes to design, build, manage, and maintain an IT infrastructure? Of course not–there simply aren’t enough hours in the day. Instead, you hand this responsibility to professionals you trust to ensure that the process goes well.

NuTech Services wants to be the MSP you trust to make sure your infrastructure is working for your business and its goals. To learn more about the services we offer, reach out to us at 810.230.9455.

7
Jun, 2019
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Is Blockchain a Shield for Cybercrime?

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Blockchain technology is all the rage these days. Business owners are going to start hearing this buzzword as a bullet point in software solutions. Developers from all over the world are trying to harness the power of encrypted, distributed data, mainly due to the reputation that blockchain has regarding the “unhackable” permanence of the data stored upon it. However, it as powerful as blockchain is purported to be, it isn’t totally infallible.

How Blockchain Has Been Shown to Be Vulnerable

Let’s face it… blockchain technology is a human invention, which means that there are going to be some flaws.

Admittedly, the concept behind the blockchain makes this hard to believe: every transaction made through the blockchain, financial or data-based, is given a permanent, designated “block” in the chain. Before the transaction is completed, the rest of the network needs to approve this new block’s validity. The block is then added to the chain, where it cannot be altered and provides an unchangeable record of the transaction – to undo it, a new block would be created. It is only then that the transaction is completed.

While this method may seem foolproof, even “unhackable”, this just isn’t the case. In March of 2014, cybercriminals managed to steal $450,000,000 worth of Bitcoin through a transaction mutability vulnerability, and in June of 2016, cybercriminals managed to steal approximately $60,000,000 by leveraging a recursive calling vulnerability.

Additional Blockchain Vulnerabilities

Again, as a human creation, there are going to be some flaws in blockchain platforms. One investigation revealed that some blockchain and cryptocurrency platforms had over 40 vulnerabilities.

51% Vulnerabilities

Many of blockchain’s vulnerabilities have more to do with the nature of the platform as well. One such vulnerability is known as a 51% vulnerability, and is associated with mining cryptocurrencies. Let’s assume you are a cryptocurrency miner. If you manage to accumulate hashing power that exceeds more than half of what the blockchain contains, you could leverage a 51% attack to manipulate the blockchain to your own advantage.

Naturally, more popular blockchains, like Bitcoin, are far too expensive to be practical targets, but smaller coins are much more affordable to attack and can be lucrative for hackers. In 2018, 51% attacks were leveraged against less popular cryptocurrencies, netting the attackers approximately $20 million.

Security of Private Keys

Using a blockchain requires a user to have a private key. Naturally, if this key were to be stolen, those cybercriminals who stole it would be able to access and tamper with that user’s blockchain. What’s worse, because the blockchain is decentralized, these kinds of actions are difficult to track and even harder to undo.

Breach Examples

As you might imagine, most breaches involving a blockchain are in some way tied to an end user. In 2017, a fraudulent cryptocurrency wallet service was left up for months as the cybercriminal responsible allowed people to funnel their cryptocurrencies into it before stealing $4,000,000 – out of a reported total of $2 billion being stolen since 2017 began. In January 2018, it was disclosed that hackers stole private keys with malware, taking over $500,000,000 in NEM coins (a now-effectively-worthless cryptocurrency established by a nonprofit).

If hackers are able to steal from a purportedly “unhackable” technology, what’s to stop them from stealing from your business?

Cybersecurity solutions from NuTech Services, that’s what. We can set up the security solutions your business needs to protect its data, and monitor your systems to detect breaches preemptively, preventing a security issue from happening. To learn more about what we can do, reach out to us at 810.230.9455.

5
Jun, 2019
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Tip of the Week: Company Culture Can Be a Huge Business Strength

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When considering a business’ strengths, there is a tendency to focus on its more quantifiable aspects – it generates x dollars in revenue, or leverages advanced solutions a, b, and c. While these kinds of competitive advantages are valuable to have, it is also important to recognize how critical one of your more qualifiable strengths can be: your company culture.

Your company’s culture is its identity – the impression that your company leaves when someone makes contact. As such, there are assorted reasons that it pays to create an engaging and inclusive company culture.

Draws in Talent

Let me ask you this: would you rather work someplace that had a reputation of nurturing incoming talent and ensuring that this talent had the resources and access that they needed to succeed in their position, or someplace notorious for leaving new employees to fend for themselves, providing minimal direction when direction is necessary to successfully complete a task? My money is on the first option.

One of the biggest benefits to creating a positive culture in the workplace is that more people will want to make it their place of work. This gives you a wider pool of talent from which to select the best candidates, creating a stronger business.

Of course, attracting this talent is one thing, having it stick around is quite another.

Retains Talent and Reduces Turnover

As long as your company culture matches its reputation, the individuals who accept your offer of employment are less likely to leave, barring any personal circumstances that force them to. This is important, as the sudden loss of an employee can have assorted impacts on your business. These impacts can include dropped processes, missed opportunities, and the costs associated with finding, hiring, and onboarding someone to replace the lost employee.

Of course, you don’t have to worry so much about these impacts if your employees aren’t motivated to leave. This is where having a positive company culture is so valuable – you can better avoid the significant costs of losing an employee, continuing to benefit from their skills in the workplace. Research conducted by Gallup indicated that only 37 percent of employees engaged with their work were actively seeking new employment opportunities, compared to a staggering (albeit understandable) 73 percent of those who had disengaged from their work.

Columbia University conducted research as well, and their results followed in the same vein. According to their results, organizations with strong company cultures saw turnover rates of 13.9 percent. 13.9 percent, compared to the 48.4 percent turnover rates at companies with poor company culture.

Boosts Productivity

A happy employee is a productive employee, which translates to direct benefits for your business if your employees remain satisfied. The right company culture can motivate your employees significantly.  The same Gallup research referenced above demonstrated that engaged employees saw productivity boosts of 21 percent. Another study, by IBM-owned Kenexa, suggested that organizations with an engaged workforce were able to bring in twice the income as an organization without these levels of engagement.

Reduces Employee Burnout

There are many reasons that an employee can experience some level of burnout, whether their schedules are overpacked or their hours are simply too long to be sustainable. However, a negative company culture is often overlooked as the root cause of an employee becoming disengaged with their work.

While employee burnout may seem like more of the employee’s problem at first consideration, there are some very real consequences that a business will need to deal with. For instance, employee burnout has been linked to an estimated 49 percent increase in workplace accidents, and a 60 percent increase in errors.

Stressed out employees are a liability to your company, but helping them to reduce that stress with a better company culture can turn these liabilities into true assets.

Better Attendance

Speaking of assets, your employees aren’t going to be very good ones if they are never in the office. A Harvard Business Review study reported an increase in employee absenteeism of 37 percent among disengaged employees. Naturally, if your employees aren’t completing their responsibilities due to this absenteeism, it is going to have an impact on both your business’ success and internal morale.

However, a more positive company culture encourages your employees to report to work, and as discussed above, leads to improved productivity while they’re there.

Is Company Culture Really So Important?

Based on the outcomes discussed above, it is pretty clear that the better your company culture is, the more effectively your business will be able to operate. So, how can you improve yours?

One way is to give your team the tools they need to complete their tasks more easily than they could with outdated and insufficient IT solutions – and the efficiency boost that new IT solutions will bring can free up some time to develop your company culture even more. NuTech Services can help to make sure that you are using the tools that are best suited for your company’s (and by extension, your employees’) needs. Give us a call at 810.230.9455 to learn more.

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Jun, 2019
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Cloud Services Can Help You Build a Better Business

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Cloud computing is a major part of most businesses today. In the past, businesses had to pay in-house technicians to research, design, and purchase the infrastructure needed to run an onsite server. This was expensive, especially if a business wasn’t able to get the solution they needed the first time around. Cloud computing has changed things to the point where the costs associated with implementing these solutions has decreased considerably, all while solving the problem and improving operations. We’ll help you take a look at cloud computing as a way to change up and improve the way your business functions.

Uses for the Cloud

No matter what your business needs, there is likely a cloud solution for it. Hosted VoIP and email are great communication tools. Infrastructure and Platform as a Service solutions empower organizations to leverage more flexible computing power. Software as a Service and hosted storage are available for all of your organization’s needs.

In the end, you can get just as much done with cloud infrastructure as you can with onsite hardware.

The cloud allows for functionality and redundancy, no matter what the industry is or the kind of workforce it contains. These services can be utilized as needed and deployed quickly.

The Drawbacks

Cloud computing isn’t perfect. Businesses can create a private cloud system that can create large costs for their bottom line while also maintaining the control, management, and accessibility… but again, a lot of thought needs to be invested into this kind of solution. Environments that are hosted outside of a service provider can be difficult to control, since your organization doesn’t have control over the hardware it’s hosted on.

A major drawback of cloud computing can actually be the cost. Since the IT infrastructure used to run the solutions is managed by the service provider, the price is adjusted accordingly. If your business needs a certain number of cloud licenses, you could see the cost of your solution rise. Plus, if you don’t cancel accounts when employees leave, you could be paying more for services that aren’t being utilized.

Furthermore, imagine if your organization has teams assembled that need to use three or four cloud-based applications to complete a project. Think about all of the money that’s spent just providing access to the appropriate software solutions. If it’s not properly managed, your return on investment could be put in jeopardy.

NuTech Services can help you keep track of your cloud-based resources, whether you’re just hitting the cloud environment, or you have an established presence in the cloud. To learn more about how we can help you manage cloud applications, reach out to us at 810.230.9455.