29
Apr, 2020
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Tip of the Week: Keep an Eye on Your IT While You Aren’t There

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As the workers that power many businesses are remaining at home, remote solutions have proven to be a significant tool in keeping productivity moving. However, with nobody going into the office, monitoring your IT environment is necessary to make sure that the infrastructure you depend on is still in the right conditions. For this week’s tip, we’ll discuss some best practices to help you do so.

First, we’ll define what “infrastructure monitoring” refers to:

Understanding IT Infrastructure Monitoring

Infrastructure monitoring covers a few different considerations, all critically important to the continued productivity of your business. These considerations include things like the physical condition of your infrastructure’s hardware, how your operating systems are being utilized, how much of your network’s bandwidth is being consumed and how many errors are occurring, or the performance and availability of your applications.

Naturally, hardware failures are a considerably sizable issue, even among the issues that infrastructure monitoring can help detect. This is especially the case when you consider that your remote workers will be especially reliant on your hardware to deliver the solutions they need. This means that you need to be particularly concerned about the possibility of issues happening within your server room and impacting your physical infrastructure itself.

In order to avoid the disastrous results this could have upon your data, productivity, budget, and business continuity, it is important that you have the proper infrastructure monitoring in place. Considering all that is going on now with a largely absent workforce, you especially need to abide by a few best practices considering your infrastructure monitoring solutions.

How to Make the Most of Infrastructure Monitoring

Here, we’ve assembled a few of the most important considerations you need to take into account–especially if your team is operating remotely.

Identify your most critical pieces of infrastructure for remote work capabilities.

While the entirety of your infrastructure is important, there are bound to be some components that a remote team is going to rely on more frequently. Regardless, since your business likely relies on each piece of equipment in your setup to some degree, you will want to make sure that the conditions are ideal for them all to operate. Consider adding backups of your climate control systems to take over if your primary ones should fail, and devices that allow for unresponsive components to be rebooted remotely to ensure that your in-house tools are available to your remote team.

Make sure your alert settings are up-to-date.

It’s one thing to have alerts set up for detected issues… it’s quite another to have alerts set up to inform the right people about these detected issues. If James needs to know about something, it doesn’t make much sense to alert Sarah. As the balance of your team shifts and responsibilities move around to new people, you need to make sure that your alerts are shifted accordingly. 

Confirm your system is in working order.

If a technician ever must go into the office to attend to something, have them check around your infrastructure for issues with your monitoring system. After all, it won’t do you any good if it isn’t functional itself and something were to happen. Have them check connections and ensure that the sensors are clean.

While we all try to keep ourselves safe, we must remember to do something to keep our business technology operational. Monitoring its environment is a great way to accomplish this.

To learn more about implementing the tools that protect your business during a wide array of circumstances, reach out to the team at NuTech Services today by calling 810.230.9455, and subscribe to our blog for more IT information and updates.

27
Apr, 2020
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Tip of the Week: Streamline Your IT with These 4 Tips

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The world has been turned on its head recently and it has forced the hands of many business owners to make a complete digital transformation of their business. Many businesses have made this transformation previously, but haven’t completely worked out the logistics of it when the stay-at-home orders came down due to the COVID-19 pandemic. Today we will look at four elements of a digital transformation that are extremely useful for your business.

Real-Time Analysis

It’s been said that knowledge is the best weapon. For the small and medium-sized business looking to navigate this situation, this couldn’t ring more true. To be able to make the best financial and operational decisions possible, SMBs are turning to data analysis, in real time. By being able to look at the data that is coming in and going out in real time, a decision maker can swiftly make educated decisions. This can help businesses stay afloat in times where they are at their most vulnerable.

When decision makers can get insights as they happen, they can take action quicker. Additionally, many of today’s most dynamic analytics platforms can be deployed near the edge of their company’s computing infrastructure, meaning that data coming represents the flow of information in and out of a business. 

Some other benefits include:

  • Managing location data – Helps decision makers determine the relevant data for multiple locations.
  • Anomaly detection – Quickly detects outlying data sets to avoid impulsive decision making. 
  • Improved marketing – With a lot of the information coming in, decision makers can make decisions based on demand when it otherwise wouldn’t be noticed.

Online Sales

Many businesses feature ecommerce platforms already, but since all non-essential store locations are closed as lawmakers try to stymie the spread of the Novel Coronavirus, businesses are quickly ramping up their online sales capabilities. In fact, in the retail sector, some businesses are now seeing two-to-three times the amount of online orders than they would typically. It may not be the same as it was when foot traffic was allowed, but by having a strong online sales platform in place, businesses can stay in operation until the stay-at-home orders are lifted, and they are allowed to resume business as usual.

VoIP

It seems that Voice over Internet Protocol (VoIP) phone systems are the single most useful tool during this entire situation. VoIP provides businesses with strong and reliable telephone systems, with options that you would expect out of an enterprise phone system, for a fraction of the cost of what a business would normally pay for a comparable system from a telecom. 

Additionally, VoIP has a lot of optional features that a business can add when remote work is necessary. Solutions like instant messaging, text messaging, and audio and video conferencing can be major benefits for the remote workforce. Many businesses have taken advantage of their VoIP system’s more dynamic features during the stay-at-home period to ensure that communication and productivity isn’t stymied. 

Automate

Cutting costs during an economic downturn is an art form. Many businesses looked at their pre-coronavirus operations as efficient until they were forced to embrace a digital workforce and cut additional line-items from their budgets. If there is one element that will help any business streamline their operations it is finding ways to deploy automated tools. 

For the business that is looking to enhance their automated processes, they will first need to identify which of them they can effectively automate. These typically include:

  • Tasks that involve moving information around
  • Frequent and mundane, but necessary tasks
  • Tasks that frequently interrupt focus on business critical tasks

Investing in ways to automate tasks like these can go a long way toward streamlining your operations now when it’s most necessary. Best yet, these automated processes will be in place when business returns to some semblance of normalcy.

This is an unprecedented time for the small business, and we would like to help see you through it. Call us today at 810.230.9455 to find out more how we can help you streamline your business processes.

24
Apr, 2020
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The Cloud Can Contribute to Company Collaboration

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Collaboration has always been key to the success of businesses, and with the cloud technologies now available, collaboration is possible in more ways than ever. COVID-19 has made business connectivity more important than ever, so we saw it fitting to recognize some of the cloud’s collaboration options. They come in a few distinct flavors:

Communication Solutions

Many, many solutions devoted to keeping people in touch and in the loop are now commonly hosted in, and delivered through, the cloud. This method only makes sense, as it enables your team to fully collaborate whenever an Internet connection is available. Take extra steps to foster these habits in your organization at every possible opportunity.

Software

As with communication solutions, other kinds of software can become more collaborative when they are hosted in the cloud. This is because the cloud eliminates the need for work to all be done in the same location, or the same time of day. With each team member contributing what they can, when they can, teamwork is just more convenient. There is also the added advantage of an entire team having access to the same tools as one another, another factor that the cloud can guarantee with the ability to push updates out.

Documentation and File Sharing

Notes and other forms of documentation quickly become a workplace asset, as they offer a time capsule of sorts to be referenced later when the data is needed once again. Due to the number of people who may need access to this data at some point, the cloud makes this level of collaboration the most convenient option for your team to make use of as they compile a repository of important information.

Project and Customer Relationship Management

Similarly to a cloud-based notebook, a project management or CRM solution that is accessed via the cloud enables your entire team access to the important data contained within, making cooperative work a much more feasible prospect. With the same information at their disposal, your entire team appears to act as one to your clients and customers. On the same path, cloud-based project management offers the same benefits to your team members as they work together towards a shared goal.

Data Visualization

A final key facet that we must discuss is the use of data to help create predictive models that further streamline your operations. Using a cloud platform to consolidate the data generated and collected by your users, you can aggregate it and call attention to previously unnoticed trends and patterns. A cloud solution is best to use in order to do this, as the data sets involved in these operations are of massive proportions. Doing so enables you to combine the efforts of your entire team into contributing to a single goal.

As the modern work environment has developed, it has done so with an increased focus on collaborative work and cooperation. The cloud is simply the latest result of this development.

For more information on how you can use the cloud as a collaborative asset for your business, give us a call at 810.230.9455.

22
Apr, 2020
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Tip of the Week: Phishing Attacks at Home

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Microsoft’s latest Security Intelligence Report cites phishing attacks as the most prevalent cyberthreat. With the COVID-19 outbreak pushing large numbers of workers to their own homes, it is almost assuredly still the case. As a result, it is extremely important that you and your staff understand how to spot potential phishing attacks and what to do when confronted with an attack. Today, we will provide you some tips on how to identify and remediate such attacks.

You would think that since millions of phishing attacks are ignored, set to spam, and actively mitigated each month, that there wouldn’t be such a desperate effort to educate people about the signs of phishing attacks, but the fact remains that it only takes one successful phishing attack to compromise an entire workstation, network, or computing infrastructure. 

Today, everyone that works for your company will need to be able to spot and report a phishing attack. Doing so can sometimes be extremely difficult if the spammer does his/her homework. Consider using and teaching these tips to keep your business from being a victim of a phishing attack.

1. The Email Gives You Anxiety

One of the first things you need to know about phishing emails is that they almost always push you to take impulsive action. That’s why so many people fall for them each year. They often seem like they are from a legitimate source and are written to deliver fear. If the contents of an email give you an uneasy feeling, and they seem a little out of scope for the sender, chances are it is a scam and should be reported.

2. It’s Zipped Up

Hackers will often send attachments with their phishing attacks. If you are sent a .zip file, and you don’t immediately recognize the sender, do not click on it. In fact, it’s best practice that any email sent with an attachment, if you don’t know exactly what it is, should be verified before being opened. 

3. URLs and Addresses are Fraudulent

If you can’t tell by the tone of the content, one telltale sign that you are dealing with a phishing attack is to look at the URLs of the links or the actual email address the message comes from. Hackers will often resort to small changes and redirects to get a recipient into a compromised position. If you hover your cursor over any link, you can see the URL it directs to in the status bar. If it is not a URL you immediately know, you should verify from the sender.

4. The Message is Sloppy

Today’s company is more cognizant of their brand and message than any time in history. If you receive an email that is filled with grammatical errors, misspelled words, and poorly defined sentences, you will want to avoid clicking on anything. Marketers today are trained to make an email as personal as they can. If your email has an impersonal message, chances are it wasn’t sent from a marketer and should be reported.

This may not be a comprehensive list, but by following these tips you will be better prepared to deal with a phishing message. The IT professionals at NuTech Services do a lot to drive forward security as an integral part of any IT management policy. To learn more about phishing, call our knowledgeable professionals at NuTech Services today at 810.230.9455.

20
Apr, 2020
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How to Trim Your IT Support Expenses (But Keep Your IT)

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When a budget comes into play, it is important to remember that there are a few ways that you can adjust it beyond eliminating line items. For instance, you can instead optimize some of the most egregious financial requirements your technology has–its support costs–by translating the unpredictably variable costs you likely deal with now for your support, to the much more sustainable agreement that a managed service provider will operate through.

Let’s go over some of the ways that an MSP can help reduce your support costs, while still providing better support than the alternative.

Where Support Costs Build Up

Take a moment and consider why technology costs tend to rise so rapidly once an issue is discovered.

  • The technology itself could be expensive to repair or replace.
  • The repair fee will likely include fees and travel costs in addition to the cost of the service itself.
  • The repair is likely only focused on fixing the immediate problem, without considering if it will recur or if the fix itself will cause further problems down the road, leading to repeat visits.
  • If an issue does happen, you have to call in the technician for them to come and actually fix the problem. This all takes a lot of time, before the repair even takes place, which itself can take a large amount of billable time as well. So, in addition to paying for the travel time for the tech to get there and the time they spend solving the issue, you are also incurring costs through missed productivity.
  • It is next to impossible to predict these kinds of expenses when trying to budget out your year, as you can never know when you may be surprised. If you set aside too little, you could drain your budget long before you planned.

Of course, this is assuming that you would call a regular tech support company and that you didn’t have a managed service agreement with an MSP. Most of the above issues can be resolved much more efficiently (and cost-efficiently) through a managed approach, as we’ll demonstrate:

How MSPs Ease These Budgetary Challenges

Let’s go through the reasons we went through before, that would typically lead to swelling costs and exceeded budgets. This time, however, we’ll assume that you’re leaning on an MSP for your IT assistance and support.

  • While the technology could be expensive for others to procure, the MSP likely has developed a relationship with vendors who can provide them with more affordable solutions.
  • Many problems can actually be resolved remotely, as the MSP takes full advantage of. This means that travel costs are usually unnecessary, and anything that falls within the agreement with the MSP is covered by a consistent monthly fee.
  • In addition to fixing the problem at hand, the MSP uses their access and vantage point to identify the root cause of the issue. This means that the issue itself is resolved, preventing future intervention from becoming necessary.
  • Your MSP will also monitor your technology for these kinds of issues, using special tools that alert them of inconsistencies and errors. Since they use remote access to do so, they can even find potential problems and proactively fix them. Even if an on-site visit is required, it may be included in the agreement, as well. As a result, your team can return to work–and therefore productivity–that much quicker.
  • With a recurring and inclusive fee for these services, budgeting for a managed service provider is a relative breeze. Any changes you need to make (like if you add more employees to further boost your productivity) can easily be incorporated into your monthly fee, keeping costs in check.

Interested in finding out more? Reach out to our team and ask about what other benefits working with us can bring! Call 810.230.9455 today.

17
Apr, 2020
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Hackers Double Down During Crisis

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The COVID-19 pandemic has most of the world at home. It has completely disrupted everyday life and has businesses scrapping their normal strategies for work-at-home policies that will at least allow them to maintain some productivity. These strategies, while highly effective, carry with them additional risk. Today, we take a look at some of the risks associated with relying on remote workers.

With many “non-essential” businesses scrambling to find strategies that will keep revenue coming through the door, setting up a remote workforce has become most businesses’ best hope. Unfortunately, with such little notice to dot the Is and cross the Ts, businesses are taking on more risk than many of them are comfortable with. That trepidation is not fruitless, either. In times of crisis, hackers have a tendency to prey on the unprepared. The fact is that workers that are operating where they are not comfortable–or where they’re too comfortable–can mean disaster for their employers.

Security Threats for Remote Workers

Even if it normally is, security isn’t exactly the top priority for businesses faced with this situation. Businesses need to mitigate net-negative cash flow positions. This means they need their staff to continue working. This is stretching business’ cybersecurity strategies thin. Exacerbating things is that with so many people focused on the COVID-19 pandemic, hackers can use it as bait. 

Cybersecurity professionals and other researchers have seen an increase in ransomware attacks, trojans, and spyware as a result of this situation. They’ve also seen COVID-19 being referenced in millions of phishing attacks. Many problems that businesses face in regards to cybersecurity can be directly attributed to the remote worker. Workers at home are typically using their home PC or laptop that has all their personal accounts on it. An infected personal PC is a big problem when you are using the same PC to access work related materials. 

Additionally, hackers are now seeing a lot more success by targeting businesses directly now that security is playing second fiddle.

That is a problem since cyberattacks can decimate your business, tarnish your reputation, and end any positive momentum your business has built up. Since most businesses weren’t prepared in the least for these stay-at-home orders, the ones that are under direct scrutiny from federal, state, and industry mandates are even more exposed.

How to Protect Your Business

While any measures you take at this point to better secure your employees working remotely will be more reactive than they are proactive, it is still important to do so. We suggest that you enact the following measures to begin:

  • Cloud solutions – Rather than introducing an entrance into your business with a remote access solution, using the cloud’s capabilities enables productivity through a much simpler and more secure means than opening a gateway into your business’ infrastructure. As the cloud permits you to store your data and/or host your applications, your employees can be sure to have the resources they need to safely work from home.
  • Company devices – If you provide your team with the device they should use through their day-to-day, your business can continue to operate with the knowledge that all updates and security patches can be maintained. Despite the upfront costs of procuring the technology you will need, making this investment can provide returns to both productivity and security.
  • Employee training – Perhaps most crucially, your employees need to respect how much responsibility will rest on their shoulders in terms of maintaining cybersecurity as they work from home. Making sure they know the recommended best practices for maintaining security, as well as other preventative skills like spotting phishing attacks, will allow you to trust them more to keep your business safe from threats.

While the COVID-19 pandemic will eventually end, smart security practices both in and out of the office never should. To learn more about how we can help keep your business safe, reach out to NuTech Services at 810.230.9455.

15
Apr, 2020
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Keep the Pandemic from Plundering Your Profitability

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As the COVID-19 pandemic rages on, affecting hundreds of thousands of people, and keeping hundreds of millions at home, the beginnings of recessionary fear have begun to hit small businesses. Today, we will go through a few elements that will help you get your business through this (and many other) anxious times. 

The first thing that you need to consider is that this thing won’t last forever. Most businesses, if they had no contingencies in place, or if they were forced to close by mandate, probably have been burning through cash for the past month. Those that haven’t are fortunate. Small business owners need to stay proactive during this period, altering their company’s remote work strategies if need be, and searching for low-interest loans to get them through this difficult process. Let’s get into some of the most useful tips on how to get your business through this disaster.

#1: Know Where You Are

The first tip is probably the most important tip. This situation came upon all of us pretty suddenly, and to be frank, not a lot of business’ disaster recovery programs consider “supervirus” as a likely scenario. Floods, fires, electrical storms, the temp clicking on a spear phishing attack…these situations your business is ready for. Worldwide pandemic is a stretch. Forging ahead, you need to know that you aren’t alone, but how you react will largely determine how you come out the other side of this thing. 

If you are still in operation, you will need to cut as many redundant and unnecessary costs as you can. In times like this, your company needs the flexibility that comes with liquidity. That means eliminating a lot of the extra stuff that you pay for, such as travel (this one is obvious), team outings, company food, and non-essential marketing. This will ensure that you have the financial flexibility to at the very least have a business to reopen when the “all-clear” is given.

Additionally, don’t take on any new investments that don’t immediately relate to getting your business through this situation. There will be millions of businesses looking for additional capital, and there should be enough money and favorable interest rates that most businesses can get the capital they need without putting their whole business in jeopardy.

#2: Maintain Your Relationships

You have spent a long time cultivating and maintaining your business relationships. It is more important now than ever to do what you can to maintain those relationships. This includes your financial institutions, your vendors, and your clients. Regrettably, some businesses won’t make it through this, but the lion’s share will and making sure that your business is on solid footing and there to support your client base will be essential as things begin to normalize. 

#3: Proactively Budget

Chances are that the terms you agreed upon and the support from your clients will shift considerably. You will want to proactively budget for this. You can expect higher interest rates, a lower availability of massive available capital, and shorter terms in which to pay off the money you do borrow. 

As stated above, there should be a lot of available capital through government-sponsored programs, and these loans will carry with them lower interest rates, but if you take the proactive steps to ensure that you budget for the difficult times ahead, your business will undoubtedly be in a better position when we see our way through this mess.

#4: Trust Yourself to Weigh Variables

The COVID-19 outbreak has left the small business owner a lot to take in. One of the most important suggestions we can give is that you trust that the decisions you’ve made up to this point–and that you will make over the crucial next few months–are in the best interests of everyone that depends on your business. If you are forced into making cuts into your human resources, you will want to make sure that they are protected as not to put your business in additional peril from having a tarnished brand.

Making sacrifices is always hard, especially if you were really thriving before the pandemic hit. Take in as much information as you can weigh and have the confidence that you can make the right decisions. This will keep your business, and the people who depend on it, ready to properly adjust to the situations that are thrown at it.

COVID-19 has millions of businesses and hundreds of millions of people uneasy. To get through it you will need help. Contact the knowledgeable consultants at NuTech Services today at 810.230.9455 to let us help your business get through this unprecedented situation.

13
Apr, 2020
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Vendor Relationships Could See Strain

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The COVID-19 outbreak has a lot of business owners looking over their supply chains and their budgets wondering how they are ever going to make things work. If yours is like most businesses, you use IT to make your business smarter, more efficient, and help your workforce be more productive. Unfortunately, with recessionary winds swirling around as a result of this terrible situation, it may become inevitable that your business will have to do more with less for some time. 

Your vendors are a big part of your supply chain, and when you have to make alterations to it to ensure that you are able to meet demand, but also operate within the parameters of your budget, it can be a difficult conversation if you are forced to cut back on, indefinitely pause, or eliminate, a product or service you use in your business’ day-to-day operations. Today, we thought we would tell you why our vendor management service can be an indispensable tool when tough decisions have to be made. 

About Vendor Management

Every industry has a certain amount of vendors they deal with; and, if they work with computers they have their IT vendors as well. At NuTech Services, we have identified the time speaking and negotiating with, and fielding calls from vendors as a major time waster for the modern decision maker.  

You may not think so, but you spend a lot of time dealing with your vendors. Besides the conversations you have when you are ordering something from them, they command your attention for additional sales calls, they send you endless emails and mailers, and they even use outreach to try and expand their own marketing efforts using you as a referral.

Our vendor management service is designed to manage your technology accounts to keep them from taking up your precious time. Moreover, our consultants typically have prior relationships with many of the companies you would have to deal with, an often fortuitous side effect of having NuTech Services handle vendor management for you. Sure, you may see a reduction in spending, but what you will definitely see is more time to focus on your business. The more time you spend focused on your business, the better your business can become. 

COVID-19 and Cost Reduction

With the COVID-19 global pandemic altering the way businesses have to function, you may find yourself having to pause or eliminate non-essential expenses while you can navigate the reduction in revenue. According to the Wall Street Journal, as of April 7th, 29% of the American Economy is shut down. Similar situations are facing business in the UK and Australia. 

If yours is a business that needs to pick-and-choose which services to retain (and which to eliminate), the phone calls to your vendors can be pretty rough. With the vendor management service, you don’t need to make those calls. All you need to do is tell NuTech Services’s consultants what services you will be pausing or eliminating and we’ll handle it. If your business has been especially hit hard by the stay-at-home orders, having a professional and trustworthy team of people representing your business will give you the peace of mind that your business is looked after.

What’s more, when this situation is over and you decide to reactivate services, our consultants will not only make the calls and handle the product and service delivery, we will also advise you how to best use your technology budget to meet your business demands in the new frontier. 

We take pride in being a company that works hard for our clients, even if that work is tough. Call us today at 810.230.9455 to set up a consultation to learn more about how we can help your business get through this situation. 

10
Apr, 2020
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Make Sure Your Use of the Cloud is Secure

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The cloud is an undeniably useful technology to implement in your business’ processes, and is a very popular option as a foreseeable result. This does not mean, however, that the cloud isn’t subject to some risks. Let’s go over a few risks the cloud presents, and how you can mitigate them by selecting the right provider.

Potential Issues with Cloud Services

It is important to remember that, if you want to avoid managing an entire private cloud infrastructure in-house, you will more than likely be signing up for a public cloud service. With this setup, you are entrusting your business’ data to an external cloud provider who will manage and protect it on your behalf. This is a great option that many businesses use to great success, but there are a few downsides that you need to take into consideration.

Loss of Service

As rare as it is, even big names like Amazon, Google, and Microsoft can experience issues with their services. With uptime that is generally closer to 100 percent than it is to 99 percent, your chance of not being able to access your data due to an issue on their end is remarkably small, but it is there.

Even if you were to experience downtime due to downtime on your cloud provider’s end, it is pretty likely that simply alerting your clients of the situation and explaining the issue would resolve the vast majority of concerns they would have with you and your services. 

Data Loss and Breaches

Hackers and cybercriminals are well aware of the amount of data that cloud providers have under their care, and you can bet that they try their darndest to get at it. Fortunately, most cloud providers maintain stringent data security policies, and have the budgets to invest significantly into these protections. 

Compliance Issues

This issue is a little complicated, but is especially important to keep in mind. There are numerous laws and regulatory compliances out there to aid in keeping data safe and secure, that all businesses are expected to abide by for their own good. While these can be challenging to keep track of (never mind fulfill), there are resources out there that are equipped to assist you in doing so.

One such resource is a managed service provider like NuTech Services. Our team of IT professionals can take over the responsibility of managing your use of the cloud, assisting you in preparing for (and of course avoiding and mitigating) any of the above situations. Give us a call at 810.230.9455 to find out how else we can help you make the most of your business IT.

8
Apr, 2020
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Handy IT Acronyms to Understand

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It is pretty apparent that there are a lot (a lot) of acronyms used when discussing IT. In fact, that itself is an acronym for information technology. They can all get pretty confusing if you don’t necessarily think about these things every day. Considering this, we’ve put together a list of terms for you to know that we think may be handy to have.

-aaS

-as-a-Service
Businesses of all kinds are starting to outsource various responsibilities and needs to external providers. When you see something-or-other offered “as-a-Service,” it basically expresses that this opportunity is being offered. By getting something as-a-Service, a business is able to scale that responsibility to your needs and budgetary abilities. 

BI

Business Intelligence
Business intelligence is the use of assorted business metrics in tracking and projecting outcomes, allowing for better decisions to be made.

BYOD (and MDM)

Bring Your Own Device (and Mobile Device Management)
Bring Your Own Device is an approach that many businesses are adopting because of its cost-saving and productivity-boosting potential. Rather than investing in company-owned devices, a business can use a BYOD strategy to enable employees to use their own, with the support and administrative capabilities that Mobile Device Management solutions provide to them to ensure compliance to industry best practices.

DoS

Denial-of-Service
A Denial-of-Service attack, and its variant, a DDoS/Distributed-Denial-of-Service attack, are methods that cybercriminals use to interrupt a business’ network. Using an army of infiltrated devices, the attacker directs enough traffic to a business’ network to overwhelm its defenses.

EOL

End-of-Life
When a software is retired, it is known as its “End-of-Life.” This designation means that the software will no longer receive any support from the developer, leaving it vulnerable to any future attacks and thereby unfit for use as a privacy and security risk.

IoT

Internet of Things
The Internet of Things refers to the vast variety of Internet-connected devices (often referred to as “smart” devices) that connect to the Internet to function. While these devices can be useful, there are commonly poor security measures associated with them, which means you need to be more prepared than ever to mitigate the threats they could facilitate.

LAN

Local Area Network
This is the network that exists within your business and connects your hardware together. This network covers your workstations and servers, as well as all the peripherals that are connected to them.

MFA/2FA

Multi-Factor Authentication/Two-Factor Authentication
With security becoming a bigger and bigger concern, you need to be sure that your files and other software assets are as protected as they can be. MFA helps to facilitate this by adding another layer of security to the typical username identifier and password authentication measure. WIth another factor required to authenticate an identity, access is restricted to the person who has that factor.

SSL

Secure Sockets Layer
This is a protocol used to protect data sent and received from websites. Because it protects this data, SSL is essential for online commerce, and can be spotted by seeing HTTPS in the address bar of a website.

UPS

Uninterruptible Power Supply
Power surges can seriously damage your IT components, and sudden power loss will definitely lead to data loss as well as damage to your devices on your network. A UPS device is handy, in that it can keep your equipment running long enough with a stored energy reserve to properly shut the components down.

VM

Virtual Machine
A virtual machine allows a business to use their existing hardware to accomplish more by creating a digital replica of a solution. As a result, businesses that use virtual machines can see their computing costs reduced substantially, without losing opportunities.

VoIP

Voice over Internet Protocol
VoIP is an approach to telephony that offers far more features, greater flexibility, and significant cost savings over the traditional phone service. By using an Internet connection to receive and deliver call information, VoIP allows businesses to stretch their Internet investments further while gaining an assortment of valuable business tools.

VPN

Virtual Private Network
By using a Virtual Private Network, you can securely use any Internet connection because the data that you are transmitting is shielded by encryption. That way, even if the data is intercepted, decrypting it is more trouble to the hacker than it is worth.

WAN

Wide-Area Network
A wide-area network is similar to a LAN, except that it operates on a much larger scale. Rather than connecting different devices to one another, a WAN connects various smaller networks into one big one. This is useful to businesses that have multiple locations to manage.

If you want to know more about any of these terms, or the other solutions that we offer, don’t hesitate to reach out to us! Call NuTech Services to speak to our professionals today at 810.230.9455.

6
Apr, 2020
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When Working Remotely, VoIP is an Indispensable Tool

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With the widespread support of social distancing that current events have encouraged, remote working options are seeing an understandable surge in popularity. In order to make the most of “telecommuting,” as it is referred to, there are a lot of reasons to use a Voice over Internet Protocol, or VoIP, solution. Let’s go over some.

To start, let’s consider the situation that we find ourselves in.

With COVID-19 still spreading, the general consensus is that spending time around other people is currently a bad thing, making the workplace a less-than-ideal environment in which to spend one’s time. As a result, many people have self-quarantined themselves in their homes. With today’s available technology, however, this does not mean that they cannot get work done, with the cloud offering great opportunities for collaboration and remote work. This plays into VoIP’s benefits quite nicely.

For instance…

VoIP Can Simplify the Remote Process

Consider what your team might require in order to complete their tasks while out of the office. They should have a workstation of some sort, naturally, whether that be a laptop that travels between their home and the office, or a desktop device set to securely access their work resources. However, another piece of equipment that is generally necessary for many employees is an office phone… something that was once a much less portable solution.

Today, VoIP can change that, by allowing you to use the phone through the Internet, not the traditional dedicated phone lines. This means that your employees can continue to make their typical business calls, without the need to be in the office. Using the same business number, an application on their workstation or mobile device can take or make calls (along with a wide variety of additional features) from anywhere that they can establish an Internet connection.

VoIP is a Secure Means of Communication

When your workforce has the opportunity (or, as we’re now experiencing, need) to work from home, they will still need to communicate with one another. However, many residential Internet services lack the inherent security that many business conversations will require. No matter how efficiently you want your business to operate, no productivity is worth sacrificing security for.

VoIP allows you to enjoy the best of both worlds. By combining the cloud-hosted nature of VoIP with the use of a virtual private network (VPN), you can be confident that any conversations held over the VoIP system are private and secure. This is handy, as your employees could find themselves having to share protected data over the phone with their teammates. A VPN will protect their conversations from being listened in on, as the connection will be distorted to any outside observers by the inherent encryption of the VPN.

VoIP Incorporates Other Forms of Collaboration

Namely, video conferencing. Many VoIP platforms offer some kind of video conferencing feature, permitting a face-to-face interaction between callers, regardless of the distance between them. A big concern that is common amongst remote workers is the feeling of isolation that can develop from working alone.

By using the conferencing capabilities that the right platform has to offer, your team can interact with each other in a more personal way. This reinforces the idea that they are a part of a team, keeping up their morale and encouraging them to work collaboratively to accomplish their shared goals.

To learn more about implementing a VoIP solution for your team’s use, reach out to the professionals at NuTech Services by calling 810.230.9455.

3
Apr, 2020
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How is Your Business Going to React to a Crisis?

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Everyone from Wall Street to Main Street is feeling the effects of the COVID-19 outbreak. As a result, many businesses have had to enact their disaster recovery strategy to ensure that their business remains on solid footing during this dark time.

As more and more people are dealing with the virus and its effects on commerce, supply chains are failing and distribution patterns are completely disrupted. This has had a devastating effect on the world economy. It isn’t like a hurricane or a flood, but an outbreak, like most other disasters, hit business’ suddenly and has led many to enact their disaster recovery strategies. Today, we are going to discuss how IT fits into disaster recovery. 

At first, people didn’t pay much mind to Coronavirus. They went on with their business as normal, not realizing that this virus wasn’t like most other viruses. Most of the viruses that you could be exposed to have a vaccine. It didn’t take long before the world around us started to shut down and, with it, came regulations on how your business needs to function. What was looked on as kind of a joke three weeks ago, is now one of the deadliest disasters the world has seen in decades. 

Chances are that your business has been directly affected by the COVID-19 outbreak and those that have a disaster recovery strategy have had to enact parts of it. How is your business prepared for situations like this? One thing is for sure, if your business didn’t plan for a situation where your workers can work remotely, you are likely feeling the sting much more than if you were prepared. Sure, you don’t have to like the idea of having a remote workforce, but the truth is that any business that can support remote workers, needs to have a contingency for situations like this. 

Ensuring that your business can pivot to it makes a huge difference; and, it doesn’t have to be for when the whole world shuts down around you. If you live in a place that gets a lot of snow, you may want to enact your remote work policy to keep people out of harm’s way. Sometimes you may need your team to work more to get an important project out. Allowing them to work from home keeps them from spending longer-than-normal time at the office, and makes it a lot easier to help them handle the other issues in their life.

If your business needs help through this very trying time, call the IT professionals at NuTech Services at 810.230.9455. We can take you through the options you have right now and take you through our strategy of disaster recovery to ensure when you need to mobilize your remote workforce, that you are able to on demand.

1
Apr, 2020
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Tip of the Week: Eight Ways to Optimize Remote Productivity

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There are a variety of reasons that you may find yourself working from home at some point or another. Whether there’s something going on at the office, you’re mindfully practicing social isolation, you’re home sick, or it is just an option you want to exercise, you need to be sure that you and the rest of your team are doing so in the best way. Here, we’re sharing a few tips to help you do so.

Set Some Boundaries

Establish a Workspace

One of the first things that you should do when adopting a remote work approach is to give yourself guidelines. It can be immensely helpful to establish a set place to do your work, and equip it appropriately with minimal distractions. As a general rule, it is best if this area is not in the bedroom, or any area in your living space that you typically spend your recreational time. This will help you to keep up your focus throughout the day.

Don’t Overwork

You also need to set some boundaries as far as work time is concerned. While many employers are concerned about their remote employees goofing off and slacking, the opposite is just as common–employees trying to get as much done as possible and overexerting themselves. Make sure you don’t slip into the “just five more minutes” habit and step away when it is time to do so.

Make Sure You’re Dressing as You Dress Down

Finally, there’s the question of how casual you can be while working from home. While pajamas are overwhelmingly frowned upon in the vast majority of offices, there is nothing stopping you from foregoing the shower and working in your bathrobe. While there is nothing wrong with dressing down a little if you’re working from home, you will undoubtedly feel and perform better if you clean yourself up before getting down to business.

Encourage Co-working

Set the Standard

Collaboration is always critical for a business’ success, but it takes on a particular importance when the workforce is working remotely. Therefore, you need to encourage the liberal use of communication in order to keep your team on the same page, and lead by example. Show them the kind of communications you are expecting them to engage in by actively participating in them.

Use Your Available Tools

Modern business solutions are overwhelmingly designed with collaboration in mind, so don’t be shy about encouraging your team to use them, especially as you are leading by example with your communications. Demonstrate when it is best to use instant messaging or email to communicate by using them to keep your team accountable to the business and to each other.

Do Some Proactive Networking

In the same vein as setting the standard, don’t be afraid to take the first step and reach out to the people you’re working with for some non-work-related conversation (within reason, of course). Getting to know everyone on the team, even the ones you don’t work with directly, will help to make the workplace a more collaborative one.

Commit to Working Productively

Customize Your Schedule

In some cases, the benefit in working remotely comes from the fact that the workday isn’t necessarily constrained to the traditional 9-to-5 agenda. If this applies to the tasks typical of your office, encourage your employees to figure out the times that they are able to work most effectively, and allow them to shift their schedules to match. Depending on their circumstances, not every day would necessarily have the same schedule… but if the work gets done, what difference does it make?

Block Out Distractions

FInally, we do have to acknowledge the elephant in the room: the temptation to procrastinate can be strong when an employee is out of the office. While recreational activities should obviously wait until you and your team is done working for the day, it is important to remember that there’s more than one way to waste time. Some people will postpone their tasks by doing “other” important things, like tidying up their house. Resist spending the time you need to commit to work by doing other things. If you really can’t help but procrastinate, find some way to do so in a way that will ultimately help you focus… whether that’s journaling briefly or taking a few moments to quietly meditate.

Of course, in order to put these tips into action, your team needs the tools necessary to work remotely. NuTech Services can help with that, as well as your other IT needs. To learn more, reach out to us at 810.230.9455.