RMM Archives - NuTech Services LLC

Nov, 2021

Our Technicians Can Deliver A Lot of Value

If you don’t properly maintain your technology, then it’s simply not going to be one of your company’s strengths. It’s a simple statement, but it’s one that many modern businesses fail to act upon. A managed service provider can make it much easier to get the technology maintenance your business needs to succeed. Let’s take a closer look at the people who deliver these services to your organization.

The Modern IT Technician

The accepted norm for years was that the computer technician’s job was to fix individual PCs. Unfortunately, as technology grew ever-more-complex, so too did the responsibilities of these positions. It’s not enough to have technical assistance these days; technicians must have knowledge which encompasses all facets of business technology.

Today’s technician must be hired outright or as a part of an expert team like those at NuTech Services, and to make matters more complicated, they must know all kinds of things about technology of varying complexities. They need to know how to fix a computer, as well as how to do it remotely, including how to manage and install networks, identify and mitigate threats, how to structure a business’ IT around their goals, and most important of all, how to do all of the above in a fast-paced environment.

Ultimately, a competent IT technician needs to be an effective problem solver and knowledgeable about a plethora of best practices. They may also need to pick up certifications in various skills and softwares. These certifications are not easy to achieve, either; they require a certain level of knowledge and expertise, to be sure. Here are some of the certifications you might expect from technicians:

CompTIA A+: Perhaps one of the most well-recognized certifications out there, CompTIA A+ certification means that the holder is competent across hardware, software, and problem solving in a variety of computing platforms. There is also a specific security certification (CompTIA Security+) for those who are competent in basic security practices and troubleshooting.
Microsoft Certified Professional: Microsoft is perhaps the most established software vendor for businesses, so holding certifications in these softwares is extremely valuable. Some of the certifications include Office Specialist, Certified Solution Developer, and more. A technician holding these credentials is a serious boon for any business that uses Microsoft products.
CISSP: Certified Information System Security Professional is one of the most recognized security-specific certifications a technician can earn.
Oracle or Microsoft SQL Certifications: Databases are not the easiest thing to manage, but they are important for any business. These certifications are perfect for technicians proficient in SQL management.
ITIL: Help desk technicians should have the Information Technology Infrastructure Library certification to show that they have a clear understanding of industry standard best practices.

If your technicians are certified, you’ll know that they have the skills necessary to help your business succeed. If you want more information on how our technicians can help your organization, reach out to us at 810.230.9455.

We also wanted to take this opportunity to thank our great techs at NuTech Services for their hard work and dedication!

Oct, 2021

Managed IT Makes Technology Maintenance a Priority

You should never settle for less than the best, especially with your business’ technology solutions. Unfortunately, this part of any company’s operations can be so stressful to manage that people often push IT maintenance to the wayside. So, if your company is not performing maintenance on its technology, how can it remain functional? It’s all about finding someone with the right skill set to manage your technology, something that is easier said than done.

For IT management, you have two choices: hire someone in-house to manage your technology or outsource the responsibilities to a third party. How can you know which one is the best for you?

If you hire an in-house department of IT technicians to work on your technology, you can bet that it will be a lengthy and time-consuming process. You have to put together job descriptions, duties and responsibilities, preferred requirements, and so much more, including advertisement, putting together a search committee, collecting hiring documents like resumes and applications, and interviewing successful candidates. By the time you get to the onboarding process, you better hope that all the time you have invested in this process was worth it, because it’s time wasted if not.

For businesses that need help now and want to outsource their entire IT department, there are many resources available and benefits to doing so. Most IT maintenance and management can be done remotely without the need for an on-site visit, meaning that there are no limits in terms of physical or geographical barriers. If it suits your needs, you could work with someone on the other side of the country, and you should never have to settle for anything less than the best for your business.

The biggest difference between the two is that an in-house IT department is dependent on other peoples’ qualifications rather than what your business needs. This is unacceptable, as any resources you implement for your business should improve its operations, not hold it back from reaching its full potential. You should always search for the solution that best fits your company.

An IT audit is the perfect way to start your journey toward solution implementation. It gives you a bird’s eye view of your business’ technology so you can better see where your IT infrastructure is versus where it needs to be. We can provide you with an audit, then provide recommendations based on our findings, as well as implement them according to your specific needs.

The other option you have is to hire an in-house group of technicians, which is perfectly fine if that’s what you need, but we can also help in this situation! You hire your technicians to handle tough technology problems specific to your business, so why not let us tackle some of the everyday inconveniences, like help desk support and day-to-day maintenance? You might find that it is easier to focus on improving your business when you have someone handling these smaller tasks behind the scenes.

If your company wants to prioritize technology maintenance and management, reach out to NuTech Services at 810.230.9455.

Jun, 2021

Three IT Services to Boost Efficiency

Businesses are always looking for a way to be more effective. Whether that be avoiding operational hiccups, cutting costs, or anything else that aids them in an effort to provide a superior product or service. For businesses that take advantage of dynamic technology solutions in efforts to enhance productivity through collaboration and automation, keeping the platform that fuels those initiatives managed and maintained is important. No organization is situated to effectively do that better than an IT services provider.

What Can IT Services Do to Facilitate Efficiency?

The IT services provider takes control over the aspects of a business’ IT management in many ways. Let’s go through a couple of them:

Remote Monitoring and Management

The first way that an IT service provider like NuTech Services can help an organization build a more efficient business is by keeping their IT up and running. You may think that hardware failure is the costliest thing about a failing computer, but really it is the downtime that ensues dealing with the problem.

Using cutting-edge technology that allows certified technicians the ability to get a clear view of the entirety of the managed IT infrastructure and networks, we can see inconsistencies in hardware. These inconsistencies, if left unchecked, would almost certainly cause downtime, but with proactive monitoring and use of the RMM tool, our technicians can fix a majority of hardware issues before they ever become downtime-causing problems. In doing so, downtime is avoided and business-as-usual can commence.

Cyber and Network Security

If downtime from failing hardware is an issue you need to confront, downtime from a malware attack or other type of hack is a four-alarm fire. Businesses won’t be able to do much if they are dealing with continual security problems. At NuTech Services, our staff understands just how important keeping your business secure is.

We can optimize your Internet-facing security tools and ensure that they are properly updated to get the most effectiveness out of them. Beyond that, we can help you develop processes and procedures that outline how your organization wants to go about mitigating the risk brought on by hackers and malware. Additionally, we can help you set up and develop a training program that can get your employees up to speed on threats and how they are carried out.

Tool Procurement and Deployment

Many people might think of the IT guy as the highfalutin person that comes into the office every so often to fix the computers and run wire. Sure, we do that, but our technicians understand business and how IT fits into it. If your business needs to procure technology or technical support necessary to configure technology to your business, our IT experts will take the lead to ensure that your deployment is carried out competently and professionally.

Regardless of the technology you want to deploy for your business, our technicians can assist you in designing, procuring, implementing, and supporting it. In today’s business, only specific technology will actually help build operational efficiencies.

To learn more about what our IT professionals can do to help you build a better business, call NuTech Services today at 810.230.9455.

Sep, 2020

Small Businesses Make Progress with Managed Services

For a lot of businesses, 2020 has seen some major challenges. Many SMBs feel like they are in a snow globe attached to a paint mixer that is always switched on. With all the problems laid out in front of them, many businesses have decided that in order to protect their business that they would subscribe to a strategy of proactivity. Let’s take a look at a couple of ways managed services help keep you ahead.

What is it to be Proactive?

It’s all about preventing issues and risk. Being proactive is simply action taken after a risk assessment. Many times, risk is inherent, so being proactive is just managing situations to keep risk at bay. It goes without saying that taking proactive steps, especially in business, can be some of the most effective strategies to get ahead. Why is this? It comes down to time.

When a person sees a problem and fixes the problem, the time that is spent fixing the problem is waste, especially when taking proactive action could eliminate the problem in the first place. Managed services are predicated on this very concept. The more you do to keep problems from presenting themselves, the more time there is to be productive. We measure this in uptime.

Downtime, the Business Killer

Your business isn’t Google. It isn’t Google in 2013. That was the year that Google went down for almost five hours. Imagine five hours without Google! It cost the company–in 2013–an estimated $545,000. Now, Google can afford that, but it just illustrates how expensive downtime can be. It can be problematic in several ways, including:

Customer frustration – Downtime is extremely problematic for your customer relationships. Not only does extended downtime flood your business with calls and messages, it also fosters distrust.
Staff frustration – For many small businesses, employees wear a couple different caps. One of those caps, that many workers would rather not wear, is that of a customer service representative. If someone on your production team can’t get at the resources they need to do their jobs, you are paying them to either be PR or janitorial staff. Either way, they tend to get impatient pretty quick when they can’t do what they were hired to do.
Exorbitant cost – The two previous examples fuel rising costs. If you are paying your employees and they aren’t producing anything tangible, you are losing money, period.

Limiting downtime is a priority for every well-run business, otherwise you are just throwing away money.

Proactive Services

At NuTech Services, we have a couple proactive solutions that can really benefit your business. They include:

Remote monitoring – By remotely monitoring your network and infrastructure, our expert technicians can see if there are inconsistencies, infiltrations, or irregularities that we can take care of before they become problematic. By staying ahead of hardware issues and monitoring for malware and other network-related issues, you avoid the downtime it takes to fix these issues when they come to a head.
Cloud computing – Another option is to take your computing infrastructure offsite. Cloud solutions often come with comprehensive management baked into the price so that your employees will have anytime, anywhere access to the data and applications they need.
Patch management – Software vulnerabilities can be exploited by hackers and cause significant devastation on your company’s network. By updating all of your software systems with the latest updates, you mitigate the risk that comes from running older versions of software.

Proactivity doesn’t just happen, you have to make it happen. If you would like to stare down some of the biggest risks to your technology and data, and improve your business’ uptime, call us today at 810.230.9455.