31
Oct, 2018
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Tip of the Week: Technology Has Your Business Covered

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Technology is an easy thing to take for granted, especially in an office that has countless solutions that are utilized on a regular basis. It doesn’t matter if you’re a small retail establishment, a large organization with multiple offices, or a factory to produce consumer items. Today, we’ll look at the various ways your business is changed for the better thanks to the use of technology.

Customer Service
Your customers are one of your most valuable assets, so it’s natural that you want to build a powerful bond with them. If you can’t support the products you sell to them, you’ll have a difficult time keeping your business in good standing with both current and prospective clients. Technology can help you maintain this positive relationship through the use of a ticketing system to handle customer complaints and concerns, and it also makes it easy to handle support for various services you might offer.

Social media and social networking in general provides businesses with more direct ways of interacting with consumers. Sites like Facebook and Twitter essentially offer a platform to promote a brand and knowledge base. Of course, this advantage can quickly become a detriment if it’s not managed properly, as you’re (again) dealing directly with customers–if they aren’t satisfied by your interaction, they’re more likely to share it and complicate public relations.

Productivity
To be successful as a business, you have to accrue money somehow. This is where productivity comes in–technology helps by enabling workers to get more done throughout the workday, building more value for your organization in the long run. For example, time-tracking software can help with task scheduling, giving employees the opportunity to accomplish more during the time they spend in the office. Moreover, you’ll be able to assign a monetary value to the time your employees spend on various tasks and streamline their work processes.

Many of today’s most helpful technology solutions come with built-in productivity solutions that allow for collaboration through the cloud. These cloud-hosted applications provide flexibility to workers so they can communicate in the way most efficient for them. Since these solutions are flexible and scalable, your business can adjust them as needed.

Finance
Money is a big part of why you’re in business, but you can’t do anything without funding of your own. You have a bottom line to keep in mind, after all. Technology can help businesses better manage their finances through online invoicing services to collect payments and reduce paper expenses. If you use software to manage payroll and other accounts, you’ll be able to handle them easily and more efficiently. If you can streamline these processes at all, your business can run much better and you’ll be better off in the long run.

Security
Security plays a critical role in the sustainability of your business, both on your network and in your physical office. You can’t let workers or other entities waltz around your network and your office uninhibited, as the opportunity to cause major damage is practically omnipresent in today’s business world. You need to implement not only network security solutions such as antivirus, firewall, content filtering, and spam blocking technology, but physical security solutions like security cameras, biometric security locks, and other measures as well. Doing so ensures the protection of all your business’ assets, whether it’s from a hacker or a careless employee.

A lot goes into making a business successful, and technology plays a large role in doing so. How does your business use technology? NuTech Services can help you get started thinking about the future for your organization. To learn more, reach out to us at 810.230.9455.

29
Oct, 2018
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Why Your Business Needs to Define Its Ethical Code

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As the technology that businesses have available to them develops, so does the propensity for this technology to be used unethically. This has become especially apparent where data collection is concerned, and what that data is used for after it has been collected. How can you keep operations moving both productively, and ethically?

Collection Concerns
Data collection is one of the current big concerns in technology. With another newsworthy data breach practically every other day, companies that accumulate data for seemingly little reason effectively put their clients and customers at a greater risk of having this data stolen. Reflecting upon this, it is no wonder that 75 percent of consumers are concerned about brands keeping track of their browsing habits.

Facebook has been the focus of some negative attention in past months thanks to these concerns. In addition to the Cambridge Analytica situation, Facebook has adopted artificial intelligence technologies to analyze their users. This analysis is used to predict future behaviors, these insights being sold to advertisers. While this brings up many legitimate concerns about data privacy, it also introduces a different topic: the need for a code of ethics surrounding the use of collected data, as well as how much data is collected.

Why This Is a Real Issue
It should come as no surprise that businesses and individuals have different priorities, and that these different priorities shape their ethics in different ways. Likewise, the primary purpose of any business is to generate revenue through profit. Therefore, it only makes sense that a business as a unit would have the motivation to collect as much data as they can – after all, the more data available, the more insights that could be presumably be gleaned, and the more successful the business would be… in theory.

However, as mentioned above, many businesses seem to collect as much data as they can just so they can have it. This is not a great approach for them to take for a few reasons. Most obviously, because it just enables more data to be compromised if a breach was to occur.

Without the guidance of a code of ethics leading your business decisions, the likelihood of risking your clients’ data for the sake of advancement – be it more insight, improved automation and artificial intelligence, or another business goal – becomes much higher.

Enforcing Ethics
In order to create a workplace that is in alignment with your determined ethics, you need to make sure of two things. One, that you clearly establish and share them within your business so that your employees are on the same page as you are, and two, that you stand by these ethics.

To accomplish this, learning your company’s ethics should be a part of an employee’s onboarding process, with a written document leaving no questions as to what will and won’t be tolerated. Then, you need to make sure that you not only listen when ethical violations are reported, but also allow those reporting them to remain anonymous.

What would be the most important aspect of your policy for employees to follow? Share it in the comments!

26
Oct, 2018
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The New Version of Chrome has Interesting Changes

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Chrome 70 has proven to be quite a divisive browser. While a lot of users are excited for the new changes to security, some are also worried about whether Chrome can maintain this security and its user-friendly interface. Here are some of the changes being made to Chrome 70 so you can choose whether this browser update is for you.

Extension Restrictions
One of Chrome’s largest advantages over its competition has to be its library of add-on extensions. Unfortunately, any kind of functionality with these additional “programs” can lead to security concerns. Google has had to slow down the production of extensions to create new requirements for developers to adhere to. One example is how cryptocurrency continues to be a major talking point, prompting extensions to include cryptocurrency mining and cryptojacking in their features. Google is shutting down these supplemental programs, as well as generally holding developers to higher standards than they previously were. It now demands that developer accounts be protected by two-factor authentication, as well as paying closer attention to apps that require lots of permissions or host their code remotely.

Security Measures
Chrome 70 is also packing in all kinds of new security features to keep phishing attacks away from end users. In particular, Chrome is trying to push education of its native password management tools, as well as warn users when the links they are about to access aren’t secure. In essence, this simply states that websites need to be secured if they want visitors, reinforcing the fact that websites need to prioritize security these days.

Login Concerns
While some changes have been accepted with open arms, others… not so much. While Chrome has allowed users to use the browser without logging into the browser, some have noticed that Chrome appears to log a user in, even if they are only using one service out of the many provided. This is primarily an issue because Google could potentially share the user’s data (think browsing history), which is not something that users traditionally take lightly. In the time since then, Google has announced that Chrome isn’t necessarily logging users into Chrome–it’s more of an in-between measure to show a user which of their accounts is currently logged in.

As with any new solution, there will be roadblocks and concerns that users might be faced with during the experimentation phase. What kind of experiences have you had with Chrome 70 so far? Let us know in the comments.

24
Oct, 2018
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Tip of the Week: Use Admin Accounts to Control Your Network

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There are various types of user accounts that your employees and administrators can use to access their workstations, but one of the biggest points of contention to consider when planning out data access is the use of administrator accounts. Specifically, you want to avoid handing out administrator account access to users like it’s Halloween candy.

What’s the Big Deal?
You would think that assigning administrator accounts would prevent users from making poor choices with your data. The main difference between the two is that administrator accounts have many more privileges compared to the traditional account used by the average user. In fact, a traditional account is much safer to use unless you actually need administrator access to perform a certain task. Ordinarily, a normal user account can’t install software or mess around with important files in the system, but this isn’t necessarily the case for an administrator account.

Admin accounts are essentially the most powerful account on your computer. They have the permissions to perform just about any role on your PC. It’s the same role that your IT department uses to make any significant changes to your devices during updates and general maintenance. Every computer needs to have at least one admin account found on it, but if access from untrained users is allowed, they could make changes to important files needed for the computer to run properly.

Why You Should Limit Admin Account Use
While it might make sense to have admin permissions if you’re the only one who uses your computer, this is simply not the case on a managed network. There are security problems associated with using an admin account as your primary device account. What happens if your account gets compromised by some sort of malware? It’s simple; the malware will install on your admin account and be able to make any changes it wants to any of the important files only accessible by your admin account. While more permissions as the device owner might sound ideal, it only makes it easier for threats to leave a lasting effect on a device.

Standard accounts have more limited permissions, meaning that if they are compromised in any fashion, they will be more limited in the amount of damage they can cause. It’s for this reason that it’s best to limit administrator accounts as often as possible, as there is no guarantee you will never fall victim to such attacks.

To minimize the chance of your business’ endpoints falling prey to attacks, you should implement proactive measures against the countless possibilities out there–including a compromised admin account. To learn more about how your business can protect itself, reach out to us at 810.230.9455.

22
Oct, 2018
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VoIP Can Bring A Lot of Value

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Business technology can often augment communications and make collaboration easier, but administrators sometimes believe that these added perks come with a considerably higher price tag. When a solution comes around that can save money, like VoIP, business owners should consider it with serious intent to invest, as it can usher in an age of improved operations and efficiency for your employees, as well as a higher bottom line overall.

VoIP Improves Inter-Department Communication
Landline telephones in the office have been dated for quite some time. Even if they were once necessary to get in touch with coworkers and other departments, they are now quite antiquated compared to modern solutions. After all, there’s no guarantee that an employee will be available to take your call, as the workplace is filled with countless tasks that often require their full attention. Sure, you could leave a voicemail, but there’s no guarantee that the employee will see the message until it’s too late to respond. Since Voice over Internet Protocol doesn’t rely on your employees having a traditional handset, and instead has them using more mobile devices, they’re more likely to be available when you need them most.

VoIP Is More Flexible
Some organizations have employees who aren’t always able to work in the office for a variety of reasons. Perhaps they are simply on the move for conferences so often that they are just never in the office, or perhaps you have employees who work remotely from time to time (or even permanently). VoIP lets you stay in touch with these employees in the same way you can with your in-house team. Since VoIP can be used on mobile devices, laptops, and even desktops, it doesn’t matter where your employees work, as long as they have the VoIP application and a headset. In this way, VoIP is much more flexible than any traditional landline.

VoIP Allows for Additional Features
Landline phone services tend to have features built into them, but many of them are decided by the cable company that provides your telephone service. These features are often not what your business wants or even needs. VoIP services give your business all the features needed from traditional landline telephone services, including conference calling and voicemail, but with lots of additional features that add a quality to your business’ ability to communicate. You can take advantage of video conferencing and instant messaging built right into your VoIP solution. By going through a VoIP provider in this way, you save money by only paying for services you will use rather than those your cable provider assumes you want.

To get started with a VoIP solution today, reach out to us at 810.230.9455.

19
Oct, 2018
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Why (and How) You Need to Maintain Your Servers

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It is impossible to understate the importance of a server to today’s businesses. We talk a big game as to how important data is, but we don’t often broach the topic of how important it is to ensure that your server is well-maintained. Below, we discuss how to determine what your servers need for optimal performance, and how you can be sure that they get it.

What Can Cause Problems in Your Server Room?
Of all the potential issues that your servers can face, the smallest ones can create some of the biggest problems – literally. For instance, there’s always the worry of dust.

Dust, and other similarly-sized contaminants, can easily make their way into your server’s components, where they build up and become an insulator. As a result, your equipment can become up to 30ºF warmer – and just like in human beings, a rise in internal temperature to this degree can be lethal.

Other contaminants include things that human beings generate, like skin particles and dander, or even the result of wear on the devices themselves, like belt debris from the climate control systems and metal shavings from the hardware. The worst culprit, however, is actually the soles of your feet. Approximately 80 percent of the most damaging debris can be introduced to your server room this way.

Mitigating Issues through Maintenance and Prevention
Consider what would happen if your server was to suddenly fail. All of the data you had worked to preserve and protect, investing in the infrastructure to house it and the solutions to mitigate external threats to it, would be gone. Therefore, it is important to remember that protecting your servers against inadvertent internal threats is just as critical as protecting them against external attacks. This is accomplished in two overarching ways: first, strict standards of cleanliness, and secondly, avoiding the introduction of contaminants.

Keeping it Clean
The less dust and grime there is in your server room, the easier it will be to keep the room nice and cool for your infrastructure. While the big cleaning jobs should be left to experienced professionals who have a history with cleaning computing equipment, there are some jobs that you should be able to handle.

After all, some cleaning may have to be done on a daily basis, especially if your server room is a high-traffic area. Careful vacuuming will help get rid of that notorious sole-grime that comes in, as well as a considerable amount of other dust. To clean your server components themselves, use an antistatic cloth to gently remove the grime, using compressed air to get into hard-to-reach places.

Avoiding Contamination
If possible, you might also want to make some changes to help reduce the amount of dust and grime that enters your server room in the first place. Installing air filters inside can help, as can (assuming you are able) creating a buffer room between your office and the server room itself, where special mats can be installed to help minimize contamination. Hats and booties can also help reduce the amount of human-borne contaminants entering the area.

Finally, do your best to stay out of the server room if at all possible. Avoid bringing potential contaminants into it, like cardboard, and clean off any tools and equipment before they are brought into the server room.

For more best practices to maintain your business’ crucial technology, reach out to NuTech Services at 810.230.9455!

17
Oct, 2018
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Know Your Tech: Accessory

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We make a big deal about how important it is to take care of your computers. Whether that be routinely cleaning your PC, weeding through the unnecessary information stored on them, or utilizing a mobile device’s built-in security features to keep mobile malware from making the management of your company–wide mobile solution more difficult. Much of the time, however, your organization’s IT works as designed, creating no issues whatsoever. In those moments you begin to pay more attention to your accessories.

For this week’s tech term, we talk a little bit about accessories. In the past, accessories were mandatory to simply use any computer, but with the advent and prevalent use of smartphones and tablets, that isn’t always the case today. They do, however still make up a huge portion of the cost to businesses and individuals when purchasing a computer. Let’s take a look at the computer accessory market.

When looking to define what a computer accessory is, you’d have no trouble finding multiple definitions. On one hand, many computer accessories attach themselves to a computer, while others are there to provide additional functionality, security, or support. We’ll break them into two different groups: basic and advanced.

Basic Computer Accessories

Basic computer accessories are accessories that are typically less expensive, and don’t usually come with their own power supplies, although wireless technology has somewhat changed this. There are all types of simple accessories that include:

  • Cables and Wires
  • Keyboards and Mice
  • Speakers and Microphones
  • Webcams
  • Headsets
  • Flash Drives
  • Adapters
  • Bags and Cases

Advanced Computer Accessories

Advanced computer accessories typically have a higher price tag and come with their own power supply. Also called peripherals, these products typically perform advanced tasks or have more stand-alone value than basic computer accessories. Some include:

  • Printers
  • Scanners
  • Charging Stations
  • Digital Signage
  • External Storage
  • Power Protection

Essentially, every product you can buy beside the computer and the monitors is considered an accessory. Even peripherals that come with their own power supply are technically accessories for a computer (since you can’t use them without a CPU).

NuTech Services’s knowledgeable IT technicians are committed to providing useful technology support services to organizations like yours. To find out how we can help your organization best use its technology call us today at 810.230.9455.

15
Oct, 2018
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Which Browser is Best for Your Needs?

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There are a variety of web browsers out there, and that variety is much larger than most people think. While most can list off the main ones: Chrome, Safari, Edge, and Firefox, there are many more to consider. However, the real question remains: which one is best for you?

In a Nutshell: Probably Chrome…
The most used browser today is Chrome, with about 60 percent of the market share going to it. This isn’t an accident, as Chrome has historically prioritized the two things that Internet users want most – options and speed.

Chrome has always been fast, and despite some other browsers reaching comparable speeds, they just can’t match Chrome’s consistency in that arena. It also doesn’t hurt that Chrome has a remarkably simple interface that hides a massive amount of functionality, only supplemented by a huge extensions list.

However, Mozilla’s Firefox option has also exploded in popularity with its release of Quantum, which allows it to give Chrome a run for its money where speed is concerned. With additional security features and other useful elements, Mozilla is another tempting option.

Microsoft’s Edge browser is another option for many, especially if they prioritize the ability to easily share web pages through either email or assorted social networks, or to take notes on web pages and save them. Furthermore, as it was developed by Microsoft, the same company that develops Windows itself, Edge and Windows integrate quite well with each other.

…But It Depends
Of course, if your browsing tends to have a specific purpose or need, there are other browsers that may lend themselves better to your given objective. For instance, Opera has a feature called Opera Turbo, which can help make slow broadband speeds less of an issue.

Another option is Vivaldi, which would be ideal for those who want a customizable browsing experience. This browser lets a user create their own keyboard shortcuts and mouse gestures, as well as provides far more options that effectively allow the user to customize their own browser. Those who are particularly concerned about their online privacy might prefer the inherent features found in the Brave Browser or in the Tor Browser, and those who frequently download things from torrents might prefer Torch Browser.

At the end of the day, your choice will depend on your preferences. NuTech Services can help you weigh your options and make the best choice for you and your business. Give us a call at 810.230.9455 today.

12
Oct, 2018
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Are American Voting Systems Secure?

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Election Day for the United States is November 6th, and regardless of your feelings regarding U.S. politics, the fact of the matter is that millions of Americans will soon go to the polls and cast their ballots. Unfortunately, what many of them don’t realize is how insecure their voting machines actually are, and how they are potentially putting their vote at risk.

What Most Polling Places Have
The majority of American polling places are operating with equipment that is fast approaching 15 years old. For reference, here’s a brief list of products and technologies that haven’t even been around for ten years yet:

  • Google Chrome
  • Airbnb
  • Spotify
  • Kickstarter
  • 4G
  • Mobile GPS
  • Instagram
  • The iPad

One cofounder of nonprofit group Open Source Election Technology, Greg Miller, puts it this way: “You have equipment that was introduced in 2005. In that time frame, how many times have you changed your mobile phone? And how many times have we replaced our laptops?” In short, the American voting system is reliant on, as Miller described it,”… obsolete hardware [and] software that relies on a diet of spare parts.”

The other cofounder of the nonprofit OSET, John Sebes, has demonstrated just how vulnerable these systems could potentially be to manipulation.

Most polling places collect all of the voting data onto a piece of portable media, like a CD or a USB drive, and bring it to a separate location to be tallied. Unfortunately, the machines used here are also usually outdated, as is the software used to process the results of the vote.

In a live demonstration on a national news network, Sebes used one of these machines to tally votes for two fictional candidates, Thorfer and Varda. In the example, Thorfer had won in a landslide with over 3,000 votes, the opposing Varda only receiving 100. However, with a very simple malware, Sebes was able to just switch the tallies, making “Varda” a fraudulent winner – and while access to these tallying computers is secured, some may not be secured as well as others are.

Furthermore, many polling places maintain a paper backup of the vote, just in case there needs to be a recount, but there are also many who have no paper backup at all. This includes some states known as “battleground” or “swing” states, where a much smaller number of votes can potentially have a significant impact on the final outcome.

How to Minimize the Issue
Unfortunately, the easiest solution to this problem is also impossible. One would think that there would be a singular set of standards for all polling places to abide by – but since the American Constitution specifies that each state is in control of its own electoral procedures, this consistency is effectively made impossible.

However, there are other ways that have been suggested to protect voting technology… some of which are decidedly lower-tech.

Temporarily Eliminate Online Voting
Some states have made online voting available, primarily to service members or other citizens who may be abroad, and many allow email ballots to be submitted. However, until security is improved for these methods, it has been suggested that they are suspended.

Utilize Physical Backups
Yes, we know. We generally say that all of your backups should be saved to the cloud, but in this case, that would be counterproductive. After all, a physically-generated paper backup that records each vote isn’t hackable (unlike a digital system) and could easily be used to cross-check any contested results.

Invest in Improved Voting Equipment
As one might imagine upon hearing that most American voting machines are over a decade old, updating the infrastructure that enables the prime responsibility of democracy is clearly not a priority for those dispersing the funds. It has been suggested that Congress get involved, funding research into improving these machines and replacing the problematic older machines, as was last done in 2002.

Americans view the right to vote as a basic human right, so it seems especially bad that their infrastructure can get in the way of their doing so. Don’t let your business technology do the same to your employees and their work. Reach out to NuTech Services for a better solution by calling 810.230.9455.

10
Oct, 2018
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Tip of the Week: 5 Windows Tricks

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The Windows 10 operating system is the most common operating system for business use, which is what makes it surprising that so few know how to adjust its appearance to suit their preferences. For this week’s tip, we’ll go over a few ways to adjust what you’re seeing and/or looking at for maximum productivity.

Quicker Settings
Your settings are your greatest tool to control your Windows 10 preferences. If you need to change a setting on the fly, you can pull up the menu by pressing CTRL + I or Windows Key + I.

Zoom In/Out
Whether it’s a graphic you want a closer look at or text that’s just a smidge too small (or the opposite cases) the ability to zoom in or out on the entire screen can quickly become a handy trick to know. You have options here: you can either press CTRL + (+) or CTRL + (-) to zoom in or out, or press CTRL + Scroll Wheel to accomplish the same. Pressing CTRL + 0 will reset the screen to normal.

Changing Active Applications
If you’ve really got a good groove flowing as you work, pausing to switch windows with your mouse can really trip you up. With some practice, you can use a keyboard shortcut instead, eliminating this inconvenience. Holding Alt as you press Tab will bring up smaller versions of your active windows, and using the directional keys (while still holding Alt) will allow you to select a different one to work in.

Switching Monitors
Workplaces are seeing more and more multi-monitor setups in use. A shortcut makes it easy to move application windows around and across screens. To move a window to the other monitor, press Windows Key + Shift + Left/Right. Whether you choose left or right depends on which way you want your window to move.

You can use a simpler version of this shortcut to dock an application or browser window to the side of its current monitor, too. All you press for this one is Windows Key + Left/Right.

Shortcuts like these can turn you into a Windows power user in no time at all, with a little practice. Do you have a shortcut that you use frequently enough to make it second nature? Share it with us in the comments!

8
Oct, 2018
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IT Support Scams are Everywhere. Here’s What You Should Know

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Chances are you’ve encountered a couple of tech support scams in your days. These people frequently dial random numbers in an attempt to get the person on the end of the phone long enough to trust them with remoting into the device. These kinds of scams are designed to be as vague as possible, and since most people have computers that are at least a couple years old, they tend to experience some kind of sluggishness that makes them believe that something is genuinely wrong. This can turn out to be a grave mistake.

Other scammers are starting to use more sophisticated measures, and it’s all thanks to their possession of more specific information about the users. This could include the computer’s name, model number, and serial number, as well as any other contact information about the device’s owner, including their telephone number, email address, and customer number.

These scams are growing in number and continue to target those who have purchased devices from large, reputable companies who produce some of the most popular solutions on the market. Companies like Lenovo, Microsoft, Apple, Dell, and many more have all had to deal with support scammers making a mockery of their business practices. It only makes sense that these scams will continue to grow in number as time goes on.

What Can You Do?
It doesn’t matter how proactive your IT support is. It’s unlikely that any manufacturer would ever call you for any reason regarding an issue with your computer. The only way (though unlikely) this would happen is if you’ve subscribed for a similar service of your own free will. Even then, there is a very involved authorization process attached to this support. Imagine if every single manufacturer called every single buyer of their devices–it’s just not feasible under normal circumstances.

If you receive a call like this, it’s always better to be safe than sorry. If you share a network with other users, this is even more important; as, if you give an unauthorized entity access to a specific device, it could have far-reaching repercussions for the whole network. Even though IT support scams are prevalent throughout the industry, you still want to make sure that you’re not falling for them.

NuTech Services can help your business stay ahead of the game in terms of security and best practices. To learn more, reach out to us at 810.230.9455.

5
Oct, 2018
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The Right Data Recovery Strategy Is Important to Protect Your Business

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Data recovery is a major consideration that every organization that depends on data has to plan for as a part of their business continuity strategy. Since there are so many ways that businesses can lose data, there needs to be a plan to recover data for any possible reason. Today, we will take a different look at operational data loss and talk about how your organization should consider strategizing data recovery.

Data Value in Business
The first thing that you need to know is that losing data is a very big deal. In fact, there is an entire field of study created to deal with this very issue. Called infonomics, this can put a dollar value on an organization’s data. While some organizations continuously deny that data has a tangible value, it is becoming more evident than ever that those organizations (typically insurance and accounting) have a vested interest in data’s value remaining intangible. Every other business can be sure that their data has monetary value.

With the acknowledgement that the analysis of organizational data can help businesses run a more efficient and profitable business, any standard enacted to properly evaluate this asset would be made to promote a strategy of organization-wide data security. If you need to justify spending capital on a data protection and redundancy strategy, you should be able to ascertain what the actual value your data has to your organization. A few ways you can value data include:

  • How much capital would it cost to replace lost data?
  • How much revenue is dependent on that data?
  • How much money could you make by selling or renting the data you have?
  • How much capital will you have to spend to protect this data?

However, you look at your organization’s data, it is an asset, and as those assets are compromised on your network, or removed from your network, you need to have a solution in place to get that data back.

Data Backup
The first step in any data recovery strategy is data backup. At NuTech Services, we believe that the best data backup strategy is to promote redundancy. In order to do so we promote a strategy that backs up data locally AND offsite. This presents options to make data recovery more efficient.

Our BDR service initially backs up your entire network. Since backing up an entire network will take a long time, and any downtime is extraordinarily costly, setting up a backup solution that protects the data you need without taking down the network at all, is important. Our BDR keeps data redundant on multiple hard drives and provides an organization with the much-desired data security it is looking for from a comprehensive solution.

Disaster Recovery
The first thing that has to be said is that the best data recovery strategy is one that never has to be used. However, data loss disasters can (and do) happen, leaving your business to pick up the pieces. The best way to do this is to have a dedicated disaster recovery platform in place that takes two crucial factors into account:

  • Recovery Point Objective (RPO) – The interval of time that might pass during a disruption before the amount of data lost exceeds the maximum threshold that your business can weather.
  • Recovery Time Objective (RTO) – The duration of time within which data or business process must be restored after a disruption before it can be considered a complete break in continuity.

By thoroughly managing your disaster recovery program, your organization is sure to be able to get its data back–and its business’ processes up and running–to ensure that your business is able to sustain operational integrity. For more information about how to get a data backup and disaster recovery working for your business, call NuTech Services today at 810.230.9455.

3
Oct, 2018
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Know Your Tech: Breadcrumbs

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A trail of breadcrumbs can be a useful thing, whether you’re using it like Hansel and Gretel to find their way back home, or you’re using it in computing to find your way back to a page you were previously on. Today’s tech term is dedicated to the latter.

What is Breadcrumb Navigation?
As per the aforementioned fairy tale, breadcrumb navigation consists of a path leading home. In this case, home is the homepage. With breadcrumb navigation, you can more easily keep track of how you got to the current web page you’re on, as well as the path back to the home page. This path can typically be viewed at the top of the page. Each step includes a link that navigates back to a specific page.

Let’s say that you’re looking at a service page on a website. If the path you took leads back to the home page, you’ll see all of the pages in between in the breadcrumbs menu. For the sake of this example, let’s say the pages in between are the second menu item and the fifth menu item. It would look something like this:

Home > [Menu 2] > [Menu Item 5]

Since these breadcrumbs are links, you can click on any one of them to be brought back to that page. This lets you continue browsing with minimal chance of getting lost on the site trying to backtrack.

More Than Just Websites
You might notice that this navigation style is similar to the ones used in toolbars in file folders or files saved on your desktop. The reason is the same–it makes finding certain files easier at a later date. The location can also be shared with others who need to know where it is.

Breadcrumbs are typically meant for helping users with browsing and organization. Are there any other features out there you can think of that do the same thing? Let us know in the comments.

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Oct, 2018
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Can You Afford to Ditch Your Telephone System for VoIP?

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Voice over Internet Protocol, or VoIP for short, might at first glance seem complex, but it’s really quite simple when explained properly. Unfortunately, misconceptions surrounding VoIP can become a barrier of entry for businesses considering a VoIP solution. We’re going to disprove some of these misconceptions and prove VoIP can be a valuable investment for just about any business in need of a communications solution.

“VoIP is Too Expensive”
Businesses often think that VoIP is more expensive than your typical telephone bill, but this isn’t necessarily the case. The purpose of VoIP is to actually reduce the costs of your telephone bill by eliminating unnecessary services and the costs associated with them. VoIP does this because it uses your Internet connection rather than a phone connection, meaning that you don’t have to have phone lines all over your office just to give each of your employees phones on their desks. All you need to use a VoIP solution is a headset or handset and a desktop/mobile app hooked up to the Internet.

“VoIP Isn’t Reliable Enough”
In reality, VoIP is only as reliable as your Internet connection. If your Internet connection isn’t reliable, then you have a problem as is, so why not use it as an opportunity to both improve connectivity and communications all in one?

“VoIP is More Trouble Than It’s Worth”
Considering that VoIP would be replacing your current telephone setup, it’s reasonable to suspect that the amount of effort put into this implementation would be considerable. However, that’s simply not the case–VoIP requires minimal setup, as it uses your existing network infrastructure. All you’re doing is connecting your phones to the Internet, which takes no time at all.

“VoIP Doesn’t Sound Good Enough”
VoIP often doesn’t sound any different from your typical phone line connection, and if it doesn’t sound as great as you want it to, chances are it’s (once again) an issue with your Internet connection–not necessarily anything wrong with the VoIP service itself.

“VoIP Isn’t the Right Fit”
VoIP can be the perfect fit for your business precisely due to just how customizable it is to your business’ specific needs. You can mix and match the additional features you desire to save money in the long run. All of the features from any old phone company would be a considerably larger investment, and some VoIP features aren’t even offered by your standard phone company in the first place.

VoIP is simply too good a solution to not implement or at least consider. If you want to hear more about VoIP, our IT professionals would be happy to assist you. To learn more, reach out to us at 810.230.9455.